Relationship Banker II

Simmons Bank; Monticello (AR, MN); On-site; USD 40,000 - 60,000; Full time

Job summary

Simmons Bank is seeking a Relationship Banker to enhance client relationships and deliver exceptional financial solutions. The role involves engaging with clients, understanding their needs, and offering tailored banking products. Comprehensive training will be provided to ensure success in this dynamic position.

Qualifications

• Experience in customer relationship management.
• Strong communication and interpersonal skills.
• Ability to meet sales goals and provide excellent service.

Responsibilities

• Build and maintain client relationships.
• Provide expert financial solutions to clients.
• Meet individual and branch goals.

Skills

Customer Service

Sales

Problem Resolution

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be trusted advisors while providing them with resources supported by cutting-edge technology. We are passionate about guiding our customers through each financial life stage and understand they desire and deserve choices on how they wish to bank.

As a Relationship Banker (RB), you will be responsible for building, expanding, and retaining existing client relationships while providing an exceptional client experience. Relationship Bankers will provide expert financial solutions to both existing and prospective clients by assessing their financial needs and offering suitable solutions through bank products and services to help clients achieve their current and future financial goals. They will also market Simmons solutions to our existing customer base and prospects through daily interactions, outbound calling, business visits, networking events, and periodic 'At Work' events. Relationship Bankers are expected to meet or exceed their individual and branch goals. They may also assist clients with account service requests, teller transactions, problem resolution, and other transactional needs. Professionalism and positivity as Simmons Ambassadors are essential while exceeding client expectations. All Relationship Banker positions will receive comprehensive training on products, services, needs-based conversations, and tools necessary for the role.

Essential Duties and Responsibilities

• Share and recommend the bank's full scope of resources with customers, including traditional in-branch services, digital capabilities, and business partner resources.
• Meet individual goals through in-person and outbound calling activities, sharing solutions based on customer needs.
• Assist with opening and closing accounts, including selecting appropriate accounts, researching customer accounts, and complying with BSA and CIP requirements.
• Facilitate consumer loan requests, maintain knowledge of loan policies, and assist with consumer loan portfolios.
• Identify customer needs and refer them to specialized teams for small business, corporate, institutional, mortgage, and financial advisory services.
• Maintain high customer satisfaction by engaging customers and providing an optimal experience.
• Ensure all activities comply with applicable laws, regulations, policies, and procedures, including completing required compliance training.
• Process customer requests and transactions professionally and accurately, engaging in genuine conversations to identify needs and recommend solutions.
• Perform other duties as assigned.

Equal Employment Opportunity: Simmons First National Corporation and its subsidiaries are committed to equal employment opportunities regardless of race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, veteran status, military status, disability, or other protected classifications.