Teller - Randolph

802 Credit Union; Randolph (VT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Holidays

Community involvement

Job summary

802 Credit Union is seeking a Teller to provide exceptional member service at our branch. You will handle daily transactions, assist with deposits and withdrawals, and guide members on basic banking services.

We value a positive attitude, accuracy, and teamwork. Prior customer service experience is a plus; training is provided. 802 Credit Union is an equal opportunity employer.

Qualifications

• High school diploma or equivalent.
• Previous customer service or retail experience preferred.
• Basic math skills and comfort handling cash.
• Ability to use computer systems and perform basic office tasks.
• Must pass a background check.

Responsibilities

• Member Service of Excellence: Greet members and assist with deposits, withdrawals, inquiries, and loan payments.
• Processing Transactions: Accurately process cash and check transactions, including transfers.
• Account Assistance: Balance inquiries, stop payments, and address member concerns.
• Cross-Sell Services: Educate members on additional services and products.
• Maintain Accuracy: Ensure transactions are processed accurately and in line with policies.
• Security and Compliance: Maintain confidentiality and comply with laws and regulations.
• Team Collaboration: Work with team to ensure smooth branch operations.

Skills

Customer service

Cash handling

Cross-selling

Team player

Communication skills

Detail-oriented

Education

High School Diploma or equivalent

Job description

About 802 Credit Union

At 802 Credit Union, we believe in empowering our members and enriching the communities we serve. As a member-focused financial institution, we're committed to providing personalized financial solutions with a community-first mindset. Our team is passionate about delivering excellent service, fostering a positive and supportive work environment, and growing together. Whether you are just starting your career or looking to make a meaningful change, 802 Credit Union is where you'll thrive.

Why Work at 802 Credit Union?

Working at 802 Credit Union means more than just a job – it means being part of a dynamic and supportive team that genuinely cares about both its members and its employees. When you join us, you become an integral part of a forward-thinking organization with a rich tradition of serving our community.

Here’s why you’ll love working at 802 Credit Union:

• Collaborative Work Environment: We believe in teamwork and supporting each other. You’ll work alongside passionate professionals who are always willing to lend a helping hand.
• Opportunities for Growth: At 802 Credit Union, we encourage career advancement and offer opportunities for professional development and training.
• Work-Life Balance: We understand the importance of balance. Enjoy paid time off and holidays.
• Competitive Benefits: We offer comprehensive benefits including health insurance, retirement plans, and more to ensure you and your family are well taken care of.
• Community Engagement: Be a part of an organization that gives back to the community. You'll have the opportunity to participate in community events and charitable initiatives.

Position Overview

As a Teller at 802 Credit Union, you will play a key role in ensuring our members receive exceptional service in every interaction. You’ll be the face of our branch, responsible for providing day-to-day account services, assisting with transactions, and helping our members with their financial needs.

Key Responsibilities:

• Member Service of Excellence: Greet members with a friendly, positive attitude and assist them with a variety of services such as deposits, withdrawals, account inquiries, and loan payments.
• Processing Transactions: Accurately process cash and check transactions, including deposits, withdrawals, transfers, and loan payments.
• Account Assistance: Help members with account maintenance such as balance inquiries, stop payments, and address any concerns or inquiries they may have.
• Cross-Sell Services: Educate members on additional services and products they could benefit from, such as credit cards, loans, or online banking services.
• Maintain Accuracy: Process transactions efficiently while ensuring accuracy and adherence to policies and procedures.
• Security and Compliance: Maintain confidentiality and ensure all banking activities are compliant with relevant laws and regulations.
• Team Collaboration: Work closely with your team and management to ensure smooth operations and meet branch goals.

What We’re Looking For:

• Positive Attitude & Strong Communication Skills: You enjoy interacting with people and have a natural ability to build rapport with members.
• Detail-Oriented: You’re meticulous when it comes to numbers and processes, ensuring everything is accurate and in line with credit union standards.
• Team Player: While you’ll be working closely with members, we also value collaboration within the team and encourage a positive workplace culture.
• Problem-Solving Skills: Ability to think quickly and resolve issues as they arise in a calm and professional manner.
• Experience (Preferred, Not Required): Previous customer service or banking experience is a plus, but we are happy to train motivated individuals who are eager to learn.

Qualifications:

• High school diploma or equivalent required
• Previous experience in customer service, retail, or a related field preferred.
• Basic math skills and comfort handling cash.
• Ability to use computer systems and perform basic office tasks.
• Must be able to pass a background check.

802 Credit Union is an equal opportunity employer and member of the NCUA. 802CU is committed to providing a workplace free from discrimination or harassment and provides equal employment opportunities to all qualified candidates and employees. We expect every member of the 802CU community to do their part to cultivate and embrace an environment where everyone feels welcome.