Member Service Representative II (Credit Union Teller)

Heritage Family Credit Union; Bennington (VT); On-site; USD 41,000 - 57,000; Full time

Benefits offered by this job

Paid time off & holidays

Medical/dental/vision benefits

401k match

Volunteer time

Gym membership reimbursement

Job summary

Heritage Family Credit Union in Bennington, VT seeks a Member Service Representative II (Credit Union Teller) to deliver world-class service. You will perform teller transactions, open new accounts, and discuss financial solutions with members in a friendly, accurate manner.

You will maintain strict cash controls, support branch operations, and adhere to BSA/AML requirements while building strong relationships across departments.

Qualifications

• High school diploma or equivalent required.
• Cash handling experience required.
• Excellent communication and math skills.
• Ability to work in a professional banking environment.

Responsibilities

• Deliver a world-class member experience by handling teller and service transactions accurately.
• Open and service new accounts with careful documentation and follow-up.
• Proactively identify financial needs and recommend suitable solutions.
• Maintain cash handling accuracy and balance drawers daily.
• Support branch operations including openings/closings and security procedures.
• Ensure compliance with BSA/AML standards and bank policies.

Skills

High energy

Adaptable

Teamwork

Relationship skills

Communication skills

Problem solving

Attention to detail

Basic math

Computer skills

Integrity

Education

High school diploma or equivalent

Job description

This job was posted by https://www.vermontjoblink.com : For more
information, please see: https://www.vermontjoblink.com/jobs/1408400
Are you passionate about delivering exceptional customer experiences? Do
you thrive in a dynamic, fast-paced environment where you can make a
difference in people's lives? If so, we're looking for you to join our
dedicated team as a Member Service Representative II (Credit Union
Teller) in our Bennington, VT Branch!
Why Join Us

• Heritage Family Credit Union is a dynamic and member-centric
  

organization committed to making a positive impact on the lives of
our members. We believe in delivering not just financial services
but fostering meaningful relationships that enhance the overall
well-being of our members and communities. With a focus on
education, integrity, and community, we strive to be the preferred
financial partner for our community.

• Benefits Include:
• - Paid time off in addition to paid federal holidays
• Medical, dental, and vision benefits to employees who regularly
  

work 24+ hours a week

• 401k match
• Ongoing training opportunities
• 8 hours of volunteer time with an organization important to you
• Reimbursement each month for Gym membership (up to \$25), hobby
  

reimbursement (up to \$25) and fresh local foods (up to \$25 on
a seasonal basis)

• Salary Range:**\$23.50 per hour starting pay
• Additional Compensation:**May be eligible for variable incentive plan
  

Summary
The Member Service Representative II role is a retail service position
responsible for providing a world class member experience to both credit
union members and co-workers. Performs a broad variety of transactional
duties to serve members promptly and professionally while representing
the credit union in a friendly, courteous, and professional manner while
transacting with a high degree of accuracy.
In addition to demonstrating a high level of proficiency, the duties of
the Member Services Representative II position will progress in phases.
After developing a strong foundation of branch basics, a successful
Member Services Representative II will continue to demonstrate their
knowledge and proficiency by learning new functions and growing as a
leader and role model.
Essential Functions

• Deliver a world-class member experience by building rapport, earning
  

trust, and servicing member needs accurately, efficiently, and
professionally.

• Perform a full range of teller and member service transactions,
  

including deposits, withdrawals, transfers, loan payments, account
maintenance, wire transfers, and fraud-related support.

• Open and service new accounts with a high level of accuracy and
  

confidence, ensuring proper documentation and follow-up.

• Proactively engage members in meaningful conversations to identify
  

financial needs and recommend appropriate solutions that support
their financial goals.

• Maintain strong cash handling practices and operational controls,
  

balancing drawers daily and resolving discrepancies promptly.

• Assist with branch operations including opening and closing
  

procedures, alarms, night drop processing, ATM/ITM servicing, and
workstation organization.

• Ensure compliance with all credit union policies, procedures, and
  

regulatory requirements, including BSA and AML standards.

• Maintain an up-to-date and comprehensive knowledge on all credit
  

union products and services.

• Demonstrate professionalism, teamwork and a commitment to providing
  

excellent service in every interaction.

• Establish and maintain effective coordination and working
  

relationships employees across departments and branches. Must
maintain reliable and predictable attendance.

• All other duties as assigned
  

Qualifications

• Education:
• - A hi h school diploma or equivalent is required.
• Experience:
• - Cash handling experience is required. Previous experience
  

working in a financial institution, retail, or customer service
role preferred.

• Skills:
• - High-energy, adaptable, and team-oriented mindset
• Strong relationship-building and communication skills
• Problem-solving and organizational skills
• Excellent attention to detail
• Proficiency in basic math and computer applications
• Highlevel of integrity and professionalism.
• Physical Requirements**:
  

This position requires standing for long periods of time and working
primarily at a workstation or desk in an open office environment. Daily
tasks include extensive use of a computer performing standard keyboard
functions, requiring repeated motion. Some light lifting. Occasional
lifting/carrying of bags of coin up to 50 lbs.
Work Environment
Professional banking environment.

BSA/Risk
Employees will ensure adherence to BSA (Bank Secrecy Act) and risk
compliance standards in all job responsibilities, maintaining the
organizati