Teller Operations Supervisor - Downtown ASU

MidFirst Bank; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

MidFirst Bank in Phoenix is seeking a Teller Operations Supervisor to provide leadership to Tellers, ensuring a high level of customer service. Responsibilities include coaching Tellers, managing schedules, training new staff, and conducting cash audits.

The ideal candidate should have at least two years of banking experience, strong leadership skills, and excellent customer service abilities. Join us in fostering a welcoming environment while ensuring compliance with banking standards.

Qualifications

• Minimum of two years external banking experience in a teller role.
• Demonstrated leadership experience.
• Proven knowledge of standard banking procedures and regulations.

Responsibilities

• Coach Tellers to identify customer opportunities.
• Manage work schedules and assign daily tasks.
• Perform monthly cash audits and procedures.

Skills

Customer service skills

Leadership experience

Banking product knowledge

Attention to detail

Teamwork

Proficiency with Microsoft Office

Job description

Job Overview

The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers.

Duties

• Coach Tellers to effectively identify opportunities with the customers they service
• Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day
• Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
• Perform monthly surprise cash audits as well as month-end audit procedures
• Greet customers and facilitate a welcoming and customer-focused environment
• Build and maintain relationships with customers to help identify financial products and services that meet their needs
• Process routine customer transactions as well as assist Tellers with more complex transactions
• Respond to customer inquiries and concerns to create positive solutions/outcomes

Required Skills

• A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience
• Demonstrated leadership experience
• Experience must include teller servicing and/or operational responsibilities
• Proven knowledge of banking products and services as well as standard banking procedures and regulations
• Excellent customer service skills, including oral and written communication
• Ability to work effectively as a team member and with customers
• Careful attention to detail and strong organizational skills
• Ability to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peers
• Strong work ethic and high integrity
• Strong computer skills and proficiency with all Microsoft Office applications
• Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense

Physical Requirements

This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.

Hours of Operation

• Standard Hours: Monday - Friday from 9:00 a.m. - 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m.
• Shift differential is available for certain hours - $5/hr for Monday through Friday from 5:00 p.m. - 6:00 p.m., Saturday's from 12:00 p.m. - 1:00 p.m.
• Candidates must be available to work weekend hours.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.