Teller Operations Supervisor - Grand & Western

MidFirst Bank; Oklahoma City (OK); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Shift differential

Job summary

A leading banking institution in Oklahoma City is seeking a Teller Operations Supervisor to provide leadership and ensure high customer service standards. Responsibilities include managing Tellers, conducting audits, and training staff. The ideal candidate has extensive banking experience and strong customer service skills. This full-time role works a flexible schedule, including weekends, with shift differentials.

Qualifications

• Minimum of two years external banking experience in a teller role.
• Demonstrated leadership experience.
• Proven knowledge of banking products and procedures.
• Knowledge of banking products, services, procedures and regulations.
• Must have or be willing to become a Notary at the Bank’s expense.

Responsibilities

• Coach Tellers to identify customer opportunities.
• Manage Teller work schedules and tasks.
• Conduct monthly cash audits.
• Perform monthly cash audits and month-end procedures.
• Greet customers and maintain a welcoming environment.
• Build relationships to identify suitable financial products and services.
• Process routine transactions and assist with more complex ones.
• Respond to inquiries to create positive solutions.

Skills

Customer service skills

Leadership experience

Attention to detail

Microsoft Office proficiency

Teamwork

Communication skills

Team collaboration

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Overview

Teller Operations Supervisor - Grand & Western at MidFirst Bank

The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers.

Responsibilities

• Coach Tellers to effectively identify opportunities with the customers they service
• Manage Teller work schedules, monitor overtime and assign tasks as needed throughout the day
• Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
• Perform monthly surprise cash audits as well as month-end audit procedures
• Greet customers and facilitate a welcoming and customer-focused environment
• Build and maintain relationships with customers to help identify financial products and services that meet their needs
• Process routine customer transactions as well as assist Tellers with more complex transactions
• Respond to customer inquiries and concerns to create positive solutions/outcomes

Required Skills and Experience

• A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience
• Demonstrated leadership experience
• Experience must include teller servicing and/or operational responsibilities
• Proven knowledge of banking products and services as well as standard banking procedures and regulations
• Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank’s expense
• Excellent customer service skills, including oral and written communication
• Ability to work effectively as a team member and with customers
• Careful attention to detail and strong organizational skills
• Ability to establish credibility quickly with customers; demonstrate confidence in dealing with peers
• Strong work ethic and high integrity
• Strong computer skills and proficiency with all Microsoft Office applications

Training and Certification

This position requires participation in both informal and formal training (paid) and successful completion of the Teller Certification test. Formal training consists of one full week of training/testing within the first 3 weeks of employment, scheduled Monday through Friday from 8:00 a.m. – 5:00 p.m.

Physical Requirements

This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing up to 25 pounds.

Work Hours and Compensation

• Hours: Monday – Friday 7:15 a.m. – 8:15 p.m., Saturday 8:45 a.m. – 3:15 p.m., Sunday 11:45 a.m. – 4:15 p.m. (full-time employees are scheduled for 40 hours per week within these time frames)
• Candidates must be available to work weekend hours
• Shift differential of $5.00/hour for hours after 6:00 p.m. Monday-Friday, after 1:00 p.m. on Saturdays, and any hours on Sundays

Location

Oklahoma City, OK

Employment type

• Full-time

Job function and industry

• Job function: Management
• Industries: Banking