Teller & MSR Mentor: Member Service & Loans Expert

First New York Federal Credit Union; City of Albany (NY); On-site; USD 15,000 - 20,000; Full time

Job summary

First New York Federal Credit Union is seeking a friendly teller dedicated to delivering exceptional member service in a fully on-site Albany branch. You will handle transactions, answer questions, and promote e-services while maintaining accuracy and compliance with credit union policies.

The role requires a high school diploma or GED, strong communication skills, and the ability to manage confidential information.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication skills with members and teammates.
• Ability to handle confidential information responsibly.
• Proficiency with current technology and core operating systems.

Responsibilities

• Process member transactions accurately and professionally.
• Follow credit union policies and financial regulations (e.g., Bank Secrecy Act).
• Open/close cash box and workstation, balance cash, and report discrepancies.
• Assist and train new hires, provide mentorship to MSRs and tellers.
• Cross-sell products to meet member needs and branch goals.
• Process consumer and home equity loan requests and disbursements.
• Refer members to the Retirement and Investment Services program.

Skills

Communication skills

Confidentiality

Team collaboration

Notary Public

Education

High School Diploma or GED

Tools

Core banking system

Job description

First New York Federal Credit Union is seeking a friendly teller dedicated to delivering exceptional member service in a fully on-site Albany branch. You will handle transactions, answer questions, and promote e-services while maintaining accuracy and compliance with credit union policies.

The role requires a high school diploma or GED, strong communication skills, and the ability to manage confidential information.