Teller - Mount Ida

Paycom - ATS; Mount Ida (AR); On-site; USD 28,000 - 36,000; Full time

Job summary

Bank Teller position located in Mount Ida, AR 71957. The teller will process deposits, withdrawals, payments, and related transactions while delivering excellent customer service and building customer relationships.

Responsibilities include balancing drawers, addressing inquiries about rates and services, and directing customers to appropriate departments for broader banking needs.

Qualifications

• Equivalent to four years high school or GED.
• 7 to 11 months related experience and/or training.

Responsibilities

• Process deposits, loan payments, and cash transactions.
• Accept cash/check transactions and balance currency, coin, and checks.
• Review checks for endorsements and verify document legality.
• Assist customers with account changes and service requests.
• Provide product and service recommendations and referrals to other departments.

Skills

Customer service

Cash handling

Attention to detail

Communication

Education

High school diploma or GED

Job description

Job Details: Job Location: Mount Ida - Mount Ida, AR 71957, GENERAL DESCRIPTION OF POSITION

Tellers are the face of the Bank. They are responsible for processing transactions while providing excellent customer service and building relationships with customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Accept cash and check transactions for deposits, check cashing, loan payments, money orders/cashier's checks, and cash advances. Assist customers with running coin through coin counters and exchanging for credit. Examine checks for proper endorsements; verify legality of documents; identify customers and ensure proper account authority for persons completing transactions. Record all transactions promptly, accurately, and in compliance with Bank procedures. Balance currency, coin, and checks in cash drawers; assist with ATM balance as applicable. Take service requests for address changes, debit cards, online banking, issuing temporary checks, and check ordering. Resolve customer issues and transaction discrepancies. Answer inquiries regarding interest rates, accounts, and products and services. Build relationships with customers and non-customers and offer products and services best suited for their needs. Make appropriate referrals to other departments such as new accounts, treasury management, lending, mortgage, trust, and financial services.

Qualifications: EDUCATION AND EXPERIENCE

Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others.

EXPERIENCE GENERAL

7 to 11 months related experience and/or training.

ADDITIONAL INFORMATION

Must provide excellent customer service consistent with Service with HEART standards to all customers - internal and external. Must maintain confidentiality of customer and bank information at all times. Must comply with all internal controls and established bank policies and procedures at all times. Must have a working knowledge of all bank products and services in order to ensure that customer needs are consistently met. Will have the opportunity to represent the Bank at community events and in civic organizations.