Teller / Member Service Representative I

Community West Credit Union; Grandville (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) eligibility at 90 days

Generous PTO starting in your first 12

Casual, comfortable dress code

Healthy work/life balance

Investment in growth opportunities

Job summary

Community West Credit Union is seeking a Customer Service Representative I to assist members with financial needs and service requests in a friendly, professional manner. You’ll handle basic transactions, answer questions about accounts, and promote CWCU products and services on every interaction.

This in-office role runs Monday–Friday, 8:45am–5:15pm EST, with emphasis on accuracy, security, and a member-first approach. Training is provided to build your knowledge and career.

Qualifications

• High school diploma or GED.
• Communicates clearly, respectfully, and professionally.
• Comfortable with using a computer, Word, and Excel.
• Basic math skills are required and keyboard literacy is helpful.
• A member-first mindset.

Responsibilities

• Perform member transactions including deposits, withdrawals, money orders, cashier's checks utilizing the CBX system.
• Maintain a cash drawer or pod and have the ability to accurately account for funds received and dispersed throughout the workday.
• Respond to member inquiries promptly, professionally, and in line with established policies and security procedures.
• Provide accurate information about accounts, payments, products, and services, while identifying opportunities to recommend CWCU offerings.

Skills

Clear communication

Customer service mindset

Computer literacy

Basic math skills

Member-first mindset

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Description

Join the Community West Family!

At Community West Credit Union, we believe in people helping people. For over 50 years, we’ve proudly served our West Michigan communities with integrity, personalized care, and a commitment to making financial lives better.

If you’re looking for a place where your work truly matters—and where you’re supported, valued, and encouraged to grow—your next career step is right here!

We don’t just offer a job; we offer a workplace you can be proud of:

Exceptional Benefits

• 401(k) eligibility at 90 days
• Generous PTO starting in your first year
• Casual, comfortable dress code
• Healthy work/life balance
• Investment in growth opportunities

Role Responsibilities

As a Member Service Representative I, you will provide prompt and courteous support to members by assisting with their financial needs and service requests. You’ll also answer basic questions related to accounts, payments, products, and services to ensure a positive member experience. Your responsibilities will include:

• Perform member transactions including deposits, withdrawals, money orders, cashier's checks utilizing the CBX system.
• Maintain a cash drawer or pod and have the ability to accurately account for funds received and dispersed throughout the workday.
• Respond to member inquiries promptly, professionally, and in line with established policies and security procedures.
• Provide accurate information about accounts, payments, products, and services, while identifying opportunities to recommend CWCU offerings.

Knowledge & Skills

You don’t need a banking background—just curiosity, care, and the willingness to learn. We’ll teach you the rest.

• High school diploma or GED
• Communicates clearly, respectfully, and professionally
• Comfortable with using a computer, Word, and Excel
• Basic math skills are required and keyboard literacy is helpful
• A member-first mindset

Work Environment

Schedule: Monday through Friday, 8:45am – 5:15pm EST; in office.

Ready to Make a Difference?

Be part of a team that supports you, celebrates your growth, and makes a real impact in your community.