Teller Manager (Waco, TX)

Central National Bank; Waco (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Life insurance

Employee assistance program

PTO

Job summary

Central National Bank is seeking a Teller Manager in Waco, TX to lead our front-line banking team and oversee teller operations, including ITM usage and security compliance. The role emphasizes hands-on leadership, staff development, and delivering exceptional service.

The ideal candidate will supervise 12 tellers, manage cash handling, and drive operational excellence across the banking center while embracing new products and technology enhancements.

Qualifications

• Proven experience as a Bank Teller Manager or similar leadership role in a banking environment.
• Extensive knowledge of teller operations, banking regulations, and security procedures.
• Hands-on experience with Interactive Teller Machines (ITMs) and related banking technology preferred.
• Strong leadership and team management skills, with excellent communication abilities.

Responsibilities

• Supervise and coordinate daily teller operations to ensure smooth and efficient service delivery.
• Lead, train, and motivate 12 tellers to meet performance standards and deliver excellent customer service.
• Oversee ITM transactions, troubleshoot issues, and ensure proper usage and maintenance of ITM systems.
• Monitor cash handling procedures and ensure compliance with banking policies and security protocols.
• Resolve customer inquiries and complaints promptly, maintaining high levels of customer satisfaction.
• Conduct regular audits and reconcile cash drawers to ensure accuracy and accountability.
• Assist in implementing new banking products, services, and technology enhancements.
• Support banking centers in achieving operational goals.

Skills

Bank Teller Manager

Leadership

ITMs

Cash handling

Communication

Team leadership

Security procedures

Problem solving

Adaptability

Tools

ITMs

Job description

Teller Manager (Waco, TX)

We are seeking a dedicated and experienced Teller Manager to lead our front-line banking team. The ideal candidate will possess strong leadership skills, a thorough understanding of teller operations, and hands-on experience with ITM (Interactive Teller Machine) technology is preferred. Join our dynamic banking environment where your expertise will help ensure exceptional customer service and operational efficiency.

Requirements

Key Responsibilities:

• Supervise and coordinate daily teller operations to ensure smooth and efficient service delivery


• Lead, train, and motivate 12 tellers to meet performance standards and deliver excellent customer service


• Oversee ITM transactions, troubleshoot issues, and ensure proper usage and maintenance of ITM systems


• Monitor cash handling procedures and ensure compliance with banking policies and security protocols


• Resolve customer inquiries and complaints promptly, maintaining high levels of customer satisfaction


• Conduct regular audits and reconcile cash drawers to ensure accuracy and accountability


• Assist in implementing new banking products, services, and technology enhancements


• Support banking centers in achieving operational goals

Skills and Qualifications:

• Proven experience as a Bank Teller Manager or similar leadership role within a banking environment


• Extensive knowledge of teller operations, banking regulations, and security procedures


• Hands-on experience with Interactive Teller Machines (ITMs) and related banking technology preferred


• Strong leadership and team management skills


• Excellent communication and interpersonal skills


• Ability to handle cash accurately and maintain confidentiality


• Problem-solving skills and the ability to adapt to new technology and processes

• Central National Bank offers a competitive benefits package with includes health, dental, vision, 401K, life insurance, employee assistance program, and PTO.

Central National Bank is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, pregnancy, race, ethnicity, disability or veteran status.