Teller Supervisor

Central National Bank TX; Waco (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Life insurance

Employee assistance program

PTO

Job summary

Central National Bank TX in Waco, Texas, is seeking a dedicated Teller Supervisor to lead their front-line banking team. The ideal candidate will possess strong leadership skills, a thorough understanding of teller operations, and hands-on experience with ITM technology.

Responsibilities include supervising daily operations, training tellers, overseeing ITM transactions, and ensuring customer satisfaction. A competitive benefits package is offered, alongside a supportive banking environment that values professional growth.

Qualifications

• Proven experience as a Bank Teller Supervisor or similar role in banking.
• Extensive knowledge of banking regulations and security procedures.
• Strong team management and adaptation to new bank technologies.

Responsibilities

• Supervise daily teller operations for efficient service.
• Lead and train tellers to meet performance standards.
• Oversee ITM transactions and troubleshoot issues.
• Monitor cash handling for compliance with banking policies.
• Resolve customer inquiries and maintain satisfaction.
• Conduct audits and reconcile cash drawers.
• Assist in implementing new banking products and technology.
• Support banking centers in achieving operational goals.

Skills

Leadership skills

Knowledge of teller operations

Hands-on experience with ITMs

Excellent communication

Problem-solving skills

Job description

We are seeking a dedicated and experienced Teller Supervisor to lead our front-line banking team. The ideal candidate will possess strong leadership skills, a thorough understanding of teller operations, and hands-on experience with ITM (Interactive Teller Machine) technology is preferred. Join our dynamic banking environment where your expertise will help ensure exceptional customer service and operational efficiency.

Key Responsibilities

• Supervise and coordinate daily teller operations to ensure smooth and efficient service delivery
• Lead, train, and motivate tellers to meet performance standards and deliver excellent customer service
• Oversee ITM transactions, troubleshoot issues, and ensure proper usage and maintenance of ITM systems
• Monitor cash handling procedures and ensure compliance with banking policies and security protocols
• Resolve customer inquiries and complaints promptly, maintaining high levels of customer satisfaction
• Conduct regular audits and reconcile cash drawers to ensure accuracy and accountability
• Assist in implementing new banking products, services, and technology enhancements
• Support banking centers in achieving operational goals

Skills and Qualifications

• Proven experience as a Bank Teller Supervisor or similar leadership role within a banking environment
• Extensive knowledge of teller operations, banking regulations, and security procedures
• Hands‑on experience with Interactive Teller Machines (ITMs) and related banking technology preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to handle cash accurately and maintain confidentiality
• Problem‑solving skills and the ability to adapt to new technology and processes

Central National Bank offers a competitive benefits package with includes health, dental, vision, 401K, life insurance, employee assistance program, and PTO.

Central National Bank is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, pregnancy, race, ethnicity, disability or veteran status.