Teller Manager

FirstBank; Spring Hill (TN); On-site; USD 52,000 - 66,000; Full time

Job summary

FirstBank in Spring Hill, TN is seeking a Teller Manager to supervise teller operations and drive sales through coaching and leadership. You will ensure prompt service and accurate cash handling while upholding brand standards.

Responsibilities include training staff, monitoring daily balances, managing risk, and collaborating with branch leadership and community events to deliver distinctive FirstBank service.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Minimum five years, Teller experience required.
• Certifications and Licenses: Must be bondable.

Responsibilities

• Monitor Teller daily sales and service, ensuring guidelines and brand standards.
• Coach Teller staff to apply sales and referral activities.
• Oversee cash drawer security, daily balance, vault and cash management.
• Onboard and supervise new Tellers with training and coaching.
• Maintain risk controls and follow regulations; protect bank from exposure.
• Collaborate with leadership and participate in branch activities and community events.
• Model distinctive service and support FirstBank service experience.
• Ensure attendance and perform other duties as assigned.

Skills

Leadership

Customer service

Education

High school diploma or equivalent

Job description

Position Summary

The Teller Manager efficiently manages and supervises the operations of the Teller area and sales activities of the Teller staff. Ensures customers are served promptly and department activity balances at the end of each business day. Collaborates with managers, supervisors and staff at all levels and from all locations to ensure FirstBank distinctive service excellence is delivered on a consistent basis.

Description

Position at FirstBank

Essential Duties and Responsibilities

• Monitor Teller execution of daily sales and service, ensuring best practices and high- quality service, bank established guidelines and brand model are delivered to maximize opportunities and meet customer financial needs; personally execute to the same level as needed.
• Answer escalated Teller staff and advanced customer inquiries as needed; engage Teller staff in the sales process using coaching and leadership strategies to encourage a consistent application of effective sales and referral activities.
• Manage and supervise daily operational standards for Teller staff, including but not limited to cash drawer security, daily balance of all cash drawers, item capture procedures, counterfeit currency identification, vault and branch cash management, balance ATM, etc.
• Assimilate new Tellers to the Bank through training and coaching; monitor Teller performance; schedule and supervise activities of Teller staff.
• Protect the bank from unnecessary risk or exposure by modeling bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc.
• Communicate and collaborate with Financial Center and Bank leadership regarding Teller activities and needs.
• May function as Security Coordinator for the branch when needed.
• Participate in marketing initiatives and represent the Bank at branch activities and community events.
• Model and provide consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Manage Teller staff to achieve safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies, including following and monitoring security protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualification

Education: High school diploma or the equivalent required

Experience: Minimum five years, with specific Teller experience required

Certifications and Licenses: Must be bondable

FirstBank in an Equal Opportunity Employer, including disability.