Senior Teller

FirstBank; Franklin (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

FirstBank in Franklin, TN is seeking a Senior Teller who will lead Teller staff and provide outstanding service while processing transactions per bank policy. You will supervise daily operations and support the Teller Manager in delivering the FirstBank experience.

The role requires strong cash handling, familiarity with bank products and digital solutions, and commitment to security and regulatory guidelines. This position emphasizes teamwork and customer-focused cross-selling in a busy branch.

Qualifications

• High school diploma or the equivalent required.
• Minimum of two years Teller experience.
• Must be bonded within first six months of employment.

Responsibilities

• Assist customers with transactional needs according to guidelines, brand model and service standards.
• Supervise daily operational standards including cash drawer security and balance.
• Demonstrate knowledge of products and services, educate customers on digital solutions.
• Recognize customer needs and refer customers to bank partners for cross-sell opportunities.
• Resolve difficult transactional situations and present solutions.
• Protect the bank by following procedures and confidentiality guidelines.
• Produce and analyze branch logs and reports as necessary.
• Back-up support to Teller Manager when needed.
• Lead branch in delivering the FirstBank experience through consistent service.
• Foster safe and sound bank procedures and adhere to laws and internal controls.
• Regular and reliable attendance.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Education

High school diploma or equivalent

Job description

Position Summary

The Senior Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with bank policies and procedures, assisting with customer inquiries, and recognizing/referring cross-sell opportunities as appropriate. The Senior Teller functions as a lead for Teller staff and back-up support for the Teller Manager.

Essential Duties & Responsibilities

• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Supervise and maintain daily operational standards, including but not limited to cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, adequate supplies in teller station, etc.
• Demonstrate advanced knowledge of available products and services, educating customers, as appropriate, on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings.
• Recognize customer needs and refer customers to appropriate bank partner(s) for cross- sell or service opportunities.
• Use operational expertise to resolve difficult transactional situations and present solutions.
• Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc.
• Produce and analyze branch logs and reports as necessary.
• Function and serve as a back-up support to Teller Manager when needed.
• Work with Teller Manager to lead branch in providing consistent, distinctive service to all customers when delivering the FirstBank experience.
• Practice and foster safe and sound bank procedures among Teller staff, including adherence to applicable laws and regulations, internal controls, operational procedures and risk management policies; adhere to security protocols for robbery, fraud, opening/closing process, cash controls, teller procedures, etc.
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualifications

Education

• High school diploma or the equivalent required

Experience

• Minimum of two years; specific Teller experience required

Certifications and Licenses

• Must be bonded within first six months of employment.