Teller - Laurel Bush

APGFCU; Bel Air (MD); On-site; USD 35,400 - 56,600; Full time

Benefits offered by this job

Medical and dental benefits

401(k)

Flexible spending account

Job summary

APGFCU in Bel Air, Maryland, is seeking a Teller to perform various cash handling duties and ensure high-quality member service. The role includes processing transactions, maintaining compliance with procedures, and cross-selling products. Candidates should have at least six months of customer service experience, a high school diploma, and strong interpersonal skills. The position offers a salary range of $35,400–$56,600 annually, along with comprehensive benefits including medical, dental, and 401(k).

Qualifications

• Minimum six months of customer service required; six months of cash handling preferred.
• Knowledge of financial institution procedures preferred, basic principles of debits and credits.
• Must be able to work as part of a team and be comfortable in a multi-tasked, fast-paced environment.

Responsibilities

• Process member transactions accurately and efficiently.
• Provide high quality of member service in a courteous manner.
• Protect member sensitive information.

Skills

Customer service

Cash handling

Interpersonal skills

Organization

Oral communication

Education

High School Diploma or equivalent

Tools

Personal computers

Business office equipment

Job description

Where Banking Feels Like Belonging

At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co‑workers and communities—helping to navigate life’s little and big moments.

SUMMARY

Under the general supervision of branch management, perform various teller duties involving receipt and payment of cash, identification of member needs, and recommendation of appropriate credit union products and services to members. Provide a high quality of member service in a consistent, courteous and professional manner. Cross‑sell APGFCU products and services. Observe all safety and security policies, Teller Performance Standards and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Process a variety of member transactions accurately and efficiently in adherence to credit union policies and regulations such as cashing checks, processing deposits and withdrawals, bond redemption, loan payments, cash advances, transfers and issuing monetary instruments. Set up cash machines and supplies for daily operations.
• Professionally and courteously greet members and process member transactions in accordance with established credit union procedures and within cash and check authority limits.
• Enter member transactions into software applications and handle member transactions accurately and within defined limits of Teller Performance Standards to include:
  • Performance expectations
  • Accuracy guidelines
  • Check and transaction authority limits
• Accurately perform transactions and balance daily activities including:
  • Verifying all work before disbursing to member and repeating transaction to member.
  • Reviewing transaction data to avoid posting inaccurate transactions.
  • Using system in/out cash calculator to record transactions.
  • Communicating questions or problems experienced to supervisor in a timely manner.
  • Adhering to operational policies and procedures.
• Perform teller and branch settlement activities including:
  • Processing night deposit transactions in accordance with established procedures.
  • Verifying cash drawer, organizing work and completing appropriate tracking logs.
  • Reconciling fee and transaction entries and participating in branch end‑of‑day settlement process.
  • Assisting in ATM settlement.
• Protect member sensitive information and identify potential elder abuse, counterfeit bills, fraudulent checks and other scams.

SALES EXPECTATIONS

• Develop and maintain current knowledge of credit union products and services and refer members to appropriate products, services, and/or credit union department or individual as appropriate for member interaction.
• Meet performance expectations measured outlined in our Teller Performance Standards.

OTHER

• Perform other similar or related duties, as directed.
• Must have a flexible schedule, be able to work Saturday hours and travel to other branch locations.

ADDITIONAL

• Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (e.g., Bank Secrecy Act, Information Security if applicable).

QUALIFICATIONS

Education: High School Diploma or equivalent.

Experience: Minimum six months of customer service required; six months of cash handling preferred.

• Knowledge of financial institution procedures preferred, basic principles of debits and credits.
• Proficiency with personal computers, software applications, business office equipment, commercial mathematics and data entry.
• Requires good interpersonal, interaction, organization and oral communication skills.
• Must be able to work as part of a team and be comfortable in a multi‑tasked, fast‑paced environment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to use hands to lift coins or money bags. Must occasionally lift and/or move up to 30 pounds.

Compensation information

Offers are based on experience and education. $35,400‑$56,600 annually. APGFCU provides comprehensive benefits such as medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave.

APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. View the EEO law poster: http://www1.eeoc.gov/employers/poster.cfm

APGFCU is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please send the request to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case‑by‑case basis. Please note that only inquiries concerning a request for reasonable accommodations will be responded to from this e‑mail address.