Teller - Cecil County

APGFCU; Elkton (MD); On-site; USD 35,400 - 56,600; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan

Paid time off

Job summary

APGFCU is seeking a Teller to perform cash handling and member service duties at our Elkton, MD branch. You will identify member needs, cross-sell products, and provide courteous, accurate service while adhering to security and policy standards.

Responsibilities include processing deposits and withdrawals, balancing cash, and assisting with branch operations. A high school diploma and 6 months of customer service experience are preferred.

Qualifications

• High School Diploma or equivalent.
• Minimum six months customer service experience; six months cash handling preferred.
• Knowledge of financial institution procedures and data entry.
• Ability to work in a fast-paced team environment.

Responsibilities

• Process a variety of member transactions accurately per policies.
• Set up cash machines and supplies for daily operations.
• Greet members and process transactions within authority limits.
• Protect member information and observe security procedures.

Skills

Cash handling

Customer service

Interpersonal skills

Data entry

Teamwork

Communication

Education

High School Diploma or equivalent

Tools

Point-of-Sale software

Job description

Where Banking Feels Like Belonging

At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co‑workers and communities - helping to navigate life's little and big moments.

SUMMARY

Under the general supervision of branch management, perform various teller duties involving receipt and payment of cash, identification of member needs and recommendation of appropriate credit union products and services to members. Provide a high quality of member service in a consistent, courteous and professional manner. Cross‑sell APGFCU products and services. Observe all safety and security policies, Teller Performance Standards and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES

Daily Teller Duties:

• Process a variety of member transactions accurately and efficiently in adherence to credit union policies and regulations such as cashing checks, processing deposits and withdrawals, bond redemption, loan payments, cash advances, transfers and issuing monetary instruments.
• Set up cash machines and supplies for daily operations.
• Professionally and courteously greet members and process member transactions in accordance with established credit union procedures and within cash and check authority limits.

Enter member transactions into software applications and handle member transactions accurately and within defined limits of Teller Performance Standards including:

• Performance expectations.
• Accuracy guidelines.
• Check and transaction authority limits.
• Accurately perform transactions and balance daily activities such as: verifying all work before disbursing to member and repeating transaction to member, reviewing transaction data to avoid posting inaccurate transactions, using system in and out cash calculator to record transactions, communicating questions or problems experienced to supervisor in a timely manner, adhering to operational policies and procedures.

• Perform teller and branch settlement activities including:
  • Process night deposit transactions in accordance with established procedures.
  • Verify cash drawer, organize work and complete appropriate tracking logs.
  • Reconcile fee and transaction entries and participate in branch end‑of‑day settlement process.
  • Assist in ATM settlement.
• Protect member sensitive information and identify potential elder abuse, counterfeit bills, fraudulent checks and other scams.

SALES EXPECTATIONS

• Develop and maintain current knowledge of credit union products and services and refer member to appropriate products, services, and/or credit union department or individual as appropriate for member interaction.
• Meet performance expectations measured outlined in our Teller Performance Standards.

OTHER

• Perform other similar or related duties, as directed.
• Must have a flexible schedule, be able to work Saturday hours and travel to other branch locations.

ADDITIONAL

Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).

QUALIFICATIONS

Education

High School Diploma or equivalent.

Experience

Minimum six months customer service required; six months of cash handling preferred.

Knowledge, Skills and Abilities

• Knowledge of financial institution procedures preferred, basic principles of debits and credits, personal computer and software applications, and business office equipment, commercial mathematics and data entry.
• Requires good interpersonal, interaction, organization and oral communication skills.
• Must have the ability to work as part of a team and be comfortable in a multi‑tasked, fast‑paced environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to lift coins or money bags. The employee must occasionally lift and/or move up to 30 pounds.

COMPENSATION INFORMATION

Offers are based on experience and education.

$35,400- $56,600 annually

BENEFITS

APGFCU provides comprehensive benefits such as medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave.

APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, and Protected Veteran status. EEO law poster: http://www1.eeoc.gov/employers/poster.cfm

APGFCU is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please send to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case‑by‑case basis. Please note that only inquiries concerning a request for reasonable accommodations will be responded to from this e‑mail address.

APGFCU participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.