Teller I - English/Spanish Bilingual - Loudon

ORNL Federal Credit Union; Loudon (NH); On-site; USD 28,000 - 36,000; Full time

Job summary

ORNL Federal Credit Union in Loudon, TN is seeking a Teller I to assist members with their financial needs in a prompt, friendly manner, both in person and on the phone, following current service standards.

This role processes cash and negotiable instrument transactions, balances cash daily, supports online banking, and promotes branch campaigns. A minimum of 1 year cash handling or customer service experience is required, and bilingual English/Spanish is required.

Qualifications

• Minimum 1 year cash handling or customer service experience is required.
• Bilingual English/Spanish speaking is required.
• Teller experience is preferred.
• High School Diploma or GED or equivalent is required.

Responsibilities

• Processes member financial transactions, including cash deposits and withdrawals, loan payments, online banking enrollments, and IRA deposits/withdrawals.
• Balances cash and negotiable instrument transactions daily and posts vault tickets under dual control.
• Resolves member questions and concerns in person or by phone.
• Promotes and participates in branch promotions and campaigns.
• Performs other job-related duties as assigned.

Skills

Cash handling

Customer service

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Job Category: Retail

Requisition Number: TELLE002942

Full-Time

On-site

Locations

Showing 1 location

Loudon
2859 Highway 72
Loudon, TN 37774, USA

Description

The Teller I assists members and potential members with their Credit Union financial needs in a prompt, friendly, and efficient manner, both in person and on the phone, following current service model standards. The Teller I refers members to appropriate Credit Union personnel for services outside the scope of given responsibility.

Essential Functions and Responsibilities:

• Processes member financial transactions, including, but not limited to, cash and negotiable instrument deposits and withdrawals, instant issue creation, fraud research and service events, certificates of deposit. Makes payments on and answers questions concerning existing loans, enrolls accounts in online banking and assists with log-in and self-service questions, assists with member access to safe deposit boxes, completes and submits documentation for IRA deposits and withdrawals, and prints traction history to assist members with personal balancing and research. Identifies cross-sell opportunities for new/existing members to enhance their relationship with the Credit Union.
• Balances cash and negotiable instrument transactions daily; sells cash to vault to maintain approved cash limit. Posts vault tickets and balances vault under dual control.
• Resolves member questions and concerns, both in person and over the phone.
• Promotes and participates in any branch promotion and/or Credit Union campaigns.
• Performs other job-related duties as assigned.

Experience:

• Minimum 1 year cash handling or customer service experience is required.
• Bilingual English/Spanish speaking is required.
• Teller experience is preferred.

Education:

• High School Diploma or GED or equivalent is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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