Teller I - Kingston

ORNL Federal Credit Union; Kingston, Northern (TN, KY); On-site; USD 30,000 - 38,000; Full time

Job summary

ORNL Federal Credit Union in Kingston, TN is seeking a Teller I to assist members with financial needs in person or by phone, following service standards. You will refer members to appropriate personnel for services beyond your scope and support branch campaigns.

The role requires handling cash, resolving questions, and promoting ongoing member relationships. A high school diploma or GED is required and prior teller or cash handling experience is preferred.

Qualifications

• Minimum 1 year cash handling or customer service experience is required.
• Teller experience is preferred.
• A high school diploma or GED is required.

Responsibilities

• Process member financial transactions, including cash deposits and withdrawals, loan payments, and IRA deposits/withdrawals.
• Identify cross-sell opportunities to enhance member relationships.
• Resolve member questions and concerns, in person and over the phone, and promote branch campaigns.
• Post vault tickets and balance vault under dual control.

Skills

Cash handling

Customer service

Education

High school diploma or GED

Job description

Kingston
1204 N Kentucky Street
Kingston, TN 37763, USA

Description

The Teller I assists members and potential members with their Credit Union financial needs in a prompt, friendly, and efficient manner, both in person and on the phone, following current service model standards. The Teller I refers members to appropriate Credit Union personnel for services outside the scope of given responsibility.Essential Functions & Responsibilities:

• Processes member financial transactions, including, but not limited to, cash and negotiable instrument deposits and withdrawals, instant issue creation, fraud research and service events, certificates of deposit. Makes payments on and answers questions concerning existing loans, enrolls accounts in online banking and assists with log-in and self-service questions, assists with member access to safe deposit boxes, completes and submits documentation for IRA deposits and withdrawals, and prints traction history to assist members with personal balancing and research. Identifies cross-sell opportunities for new/existing members to enhance their relationship with the Credit Union.

Balances cash and negotiable instrument transactions daily; sells cash to vault to maintain approved cash limit. Posts vault tickets and balances vault under dual control.

• Resolves member questions and concerns, both in person and over the phone.
• Promotes and participates in any branch promotion and/or Credit Union campaigns.
• Performs other job-related duties as assigned.

Experience:

• Minimum 1 year cash handling or customer service experience is required
• Teller experience is preferred

Education:

• A high school diploma or GED is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.