Teller I - LaFollette Branch

ORNL Federal Credit Union; La Follette (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

ORNL Federal Credit Union in La Follette, TN is seeking a Teller I to assist members with financial needs both in person and over the phone, following service standards. The role includes processing transactions, promoting Credit Union campaigns, and guiding members to appropriate services.

Ideal candidates have at least 1 year of cash handling or customer service experience, with a high school diploma or GED required.

Qualifications

• 1 year of cash handling or customer service experience required
• Teller experience preferred

Responsibilities

• Processes member financial transactions: cash and negotiable instrument deposits/withdrawals, CDs, and online banking enrollments.
• Assists members with loan questions, IRA deposits/withdrawals, and safe deposit access.
• Identifies cross-sell opportunities to enhance member relationships.
• Balances cash and vault transactions daily, posting tickets under dual control.
• Resolves member questions and concerns in person or by phone.
• Promotes branch promotions and Credit Union campaigns.
• Performs other duties as assigned.

Skills

Cash handling

Customer service

Communication

Education

High school diploma or GED

Job description

LaFollette
2229 Jacksboro Pike
LaFollette, TN 37766, USA

Description

The Teller I assists members and potential members with their Credit Union financial needs in a prompt, friendly, and efficient manner, both in person and on the phone, following current service model standards. The Teller I refers members to appropriate Credit Union personnel for services outside the scope of given responsibility.

Essential Functions & Responsibilities

• Processes member financial transactions, including, but not limited to, cash and negotiable instrument deposits and withdrawals, instant issue creation, fraud research and service events, certificates of deposit. Makes payments on and answers questions concerning existing loans, enrolls accounts in online banking and assists with log-in and self-service questions, assists with member access to safe deposit boxes, completes and submits documentation for IRA deposits and withdrawals, and prints traction history to assist members with personal balancing and research. Identifies cross-sell opportunities for new/existing members to enhance their relationship with the Credit Union.

Balances cash and negotiable instrument transactions daily; sells cash to vault to maintain approved cash limit. Posts vault tickets and balances vault under dual control.

• Resolves member questions and concerns, both in person and over the phone.
• Promotes and participates in any branch promotion and/or Credit Union campaigns.
• Performs other job-related duties as assigned.

Experience

• Minimum 1 year cash handling or customer service experience is required
• Teller experience is preferred

Education

• A high school diploma or GED is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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