Teller I

Idaho First Bank; Hailey (ID); On-site; USD 30,000 - 40,000; Full time

Job summary

Idaho First Bank in Hailey, Idaho, is seeking a Teller to process financial transactions and provide excellent customer service. Responsibilities include assisting customers with various banking needs, managing cash, and supporting business development.

The ideal candidate must have at least 1 year of cash handling and customer service experience. Join our team to foster a people-first banking experience.

Qualifications

• Minimum of 1-year previous cash handling and customer service experience is preferred.

Responsibilities

• Assist customers with daily transaction needs such as deposits and withdrawals.
• Identify opportunities to offer additional products and services.
• Provide customer support around online banking and credit cards.

Skills

Exceptional communication

Organizational skills

Customer service experience

Job description

Description

The primary responsibility of Tellers is to process financial transactions for our customers. Tellers will provide frontline support to bank customers by fostering a people first banking experience by greeting all customers answering inquiries and assisting with various customer service needs.

Essential Functions

• Timely and accurately assist customers with daily transaction needs such as deposits, withdrawals, loan payments, cashier checks, wire transfer requests and stop payment requests
• Identify opportunities to offer/refer additional products and services that will add value to our customer relationships
• Provide customer support around online banking, statements, credit cards, and password resets
• Balance and refill the ATM, as assigned, and processes night drop and ATM deposits
• Handle and balance cash within limit authority and Cash Control Policy
• Maintain knowledge of bank products, services, policies, procedures, and regulatory compliance requirements
• Assist customers with REG E and ACH Disputes
• Process account holds and customer requests for foreign currency and drafts
• Conduct customer outreach efforts to resolve non posts and return items
• Assist customers with Safe Deposit Box entry and payments
• Complete BSA/AML reports and communications as needed

Additional responsibilities

• May be asked to work in New Accounts area as/if needed
• May be asked to support business development activities as needed within individual markets
• Complete required compliance and educational training
• Participate in Community First Events
• Provide exceptional customer service while remaining in Bank regulatory and legal guidelines
• May require flexibility and willingness to work and travel to various areas of retail operations

Skills and competencies

• Exceptional communication, organizational and computer skills
• Must be able to maintain strict customer confidentially
• Work respectfully and cooperatively with all IFB Team members
• Self-directed: must be able to fulfill responsibilities of the position with minimal supervision

Requirements

• A minimum of 1-year previous cash handling and customer service experience is preferred.

Equal Opportunity Employer

Equal Opportunity Employer