Teller I

Sutton Bank; Mansfield (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A local bank in Mansfield, Ohio is seeking a Customer Service Representative responsible for processing various transactions like deposits and withdrawals while providing exceptional customer service. The ideal candidate should have a high school diploma, strong interpersonal skills, and a year of related experience. Responsibilities include greeting customers, resolving issues, and ensuring cash handling integrity. This position entails balancing cash drawer and maintaining security measures at all times.

Qualifications

• One year of related experience or training preferred.
• General PC knowledge required.
• Prior cash handling experience preferred.
• Previous sales experience preferred.

Responsibilities

• Greet customers and identify their business needs.
• Research customer issues and correct discrepancies.
• Process cash deposits, withdrawals, and payments.
• Cross-sell bank services and gift cards.

Skills

Effective communication

Interpersonal skills

Self-directed and motivated

Customer service

Mathematical skills

Education

High school diploma or GED

Job description

Summary

This position is the first point of contact for most customer interactions that occur within the branch. Responsible for working as a member of a cohesive team to process a variety of transactions to include, but not be limited to: deposits, withdrawals and payments. Responsible for cash assigned, balancing standards and maintaining the integrity of the teller line.

Qualifications

Education High school diploma or general education (GED).

Licenses/Certifications None.

Experience One year of related experience and/or training preferred. General PC knowledge. Prior cash handling experience preferred. Previous sales experience preferred. Or equivalent combination of education and experience.

Essential Functions

A: Job Specific

• Greets customers, identifies their business needs, completes requests and answers questions.
• Researches customers issues and corrects discrepancies.
• Accepts and processes cash item deposits, savings deposits, withdrawals and cashes checks.
• Processes loan, credit card and utility payments.
• Redeems savings bonds.
• Reconciles night deposits and mailed-in transactions.
• Follows all cash handling procedures to ensure proper balancing and all money is properly secured and accounted for.
• Completes and processes holds/CTR's as required.
• Ensures that all safety and security measures are being maintained at all times. Follows proper dual control measures when required. Completes logs and assist with audits. Maintains the security of personal keys and assigned codes.
• Maintains assigned cash levels. Balances drawer. Researches any over and short issues.
• Sells gift cards and other bank services. Identifies opportunities to cross sell and/or makes referrals as appropriate.
• Utilizes back office capture to send transactions to corporate. Reconciles any balancing issues.

Knowledge/Skills/Abilities

• The ability to communicate effectively and clearly, both in verbal and written communications.
• Excellent interpersonal skills.
• Strong knowledge of the business area that is being supported.
• Self-directed and motivated.
• The ability to manage multiple tasks.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals.
• Provide exceptional customer service with each interaction. Exercise good judgment when performing job functions to safeguard the assets of the bank and the customer.

Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, pregnancy or protected veteran status.