Teller - Hope Main

FARMERS BANK & TRUST COMPANY OF MAGNOLIA; Hope (AR); On-site; USD 30,000 - 36,000; Full time

Job summary

Farmers Bank & Trust Company of Magnolia in Hope, AR is seeking a friendly Teller to process transactions and deliver excellent customer service while building trusted relationships with customers.

You will handle deposits, withdrawals, check cashing, and loan payments, balance drawers, and assist customers with online banking and card services. The role emphasizes accuracy, confidentiality, and adherence to bank policies.

Qualifications

• Experience in customer service environment is preferred.
• Must be able to handle cash accurately and maintain confidentiality.
• Familiarity with bank products and services is helpful.

Responsibilities

• Accept cash and check transactions for deposits and payments.
• Balance currency, coin, and checks in cash drawers.
• Assist customers with coin counters and check-related tasks.
• Answer inquiries regarding rates, accounts, and services.
• Build relationships with customers and refer to other departments.
• Represent the bank at community events and maintain policy compliance.

Skills

Customer service

Cash handling

Attention to accuracy

Education

High school diploma

Job description

Job DetailsJob Location: Hope Main - Hope, AR 71801

General Description

Tellers are the face of the Bank. They are responsible for processing transactions while providing excellent customer service and building relationships with customers.

Essential Duties and Responsibilities

Accept cash and check transactions for deposits, check cashing, loan payments, money orders/cashier's checks, and cash advances. Assist customers with running coin through coin counters and exchanging for credit. Examine checks for proper endorsements; verify legality of documents; identify customers and ensure proper account authority for persons completing transactions. Record all transactions promptly, accurately, and in compliance with Bank procedures. Balance currency, coin, and checks in cash drawers; assist with ATM balance as applicable. Take service requests for address changes, debit cards, online banking, issuing temporary checks, and check ordering. Resolve customer issues and transaction discrepancies. Answer inquiries regarding interest rates, accounts, and products and services. Build relationships with customers and non-customers and offer products and services best suited for their needs. Make appropriate referrals to other departments such as new accounts, treasury management, lending, mortgage, trust, and financial services. Participate in activities for generating new business and/or saving on operational costs including calling customers and attending/working special events.

Qualifications

Education And Experience

Education: Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school, with particular emphasis during high school in office skills, shop skills, or others.

Experience General: 7 to 11 months related experience and/or training.

Additional Information

Core Competencies / Additional Info

Must provide excellent customer service consistent with Service with HEART standards to all customers - internal and external. Must maintain confidentiality of customer and bank information at all times. Must comply with all internal controls and established bank policies and procedures at all times. Must have a working knowledge of all bank products and services in order to ensure that customer needs are consistently met. Will have the opportunity to represent the Bank at community events and in civic organizations.