Teller - Hope Main

Farmers Bank & Trust Company Of Magnolia; Frisco Addition (AR); On-site; USD 26,000 - 38,000; Full time

Job summary

Farmers Bank & Trust Company Of Magnolia seeks a teller to handle cash and check transactions, provide outstanding customer service, and build relationships with customers in Hope, AR. The role involves processing deposits, payments, and various banking services while ensuring accuracy and compliance with bank procedures.

You will balance cash drawers, assist with ATM operations, and respond to customer inquiries, referrals, and service requests.

Qualifications

• Mental alertness and adaptability to office and field area work routines.
• Equivalent to four years high school, with particular emphasis during high school in office skills, shop skills, or others.

Responsibilities

• Accept cash and check transactions for deposits, check cashing, loan payments, money orders/cashier's checks, and cash advances.
• Balance currency, coin, and checks in cash drawers; assist with ATM balance as applicable.
• Record all transactions promptly, accurately, and in compliance with Bank procedures.
• Take service requests for address changes, debit cards, online banking, issuing temporary checks, and check ordering.
• Resolve customer issues and transaction discrepancies.
• Answer inquiries regarding interest rates, accounts, and products and services.
• Build relationships with customers and non-customers and offer products and services best suited for their needs.

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Hope Main - Hope, AR 71801

General Description

Tellers are the face of the Bank. They are responsible for processing transactions while providing excellent customer service and building relationships with customers.

Essential Duties and Responsibilities

Accept cash and check transactions for deposits, check cashing, loan payments, money orders/cashier's checks, and cash advances. Assist customers with running coin through coin counters and exchanging for credit. Examine checks for proper endorsements; verify legality of documents; identify customers and ensure proper account authority for persons completing transactions. Record all transactions promptly, accurately, and in compliance with Bank procedures. Balance currency, coin, and checks in cash drawers; assist with ATM balance as applicable. Take service requests for address changes, debit cards, online banking, issuing temporary checks, and check ordering. Resolve customer issues and transaction discrepancies. Answer inquiries regarding interest rates, accounts, and products and services. Build relationships with customers and non-customers and offer products and services best suited for their needs. Make appropriate referrals to other departments such as new accounts, treasury management, lending, mortgage, trust, and financial services. Participate in activities for generating new business and/or saving on operational costs including calling customers and attending/working special events.

Qualifications

Education And Experience

• Education: Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school, with particular emphasis during high school in office skills, shop skills, or others.
• Experience General: 7 to 11 months related experience and/or training.

Additional Information

Core Competencies / Additional Info

Must provide excellent customer service consistent with Service with HEART standards to all customers - internal and external. Must maintain confidentiality of customer and bank information at all times. Must comply with all internal controls and established bank policies and procedures at all times. Must have a working knowledge of all bank products and services in order to ensure that customer needs are consistently met. Will have the opportunity to represent the Bank at community events and in civic organizations.