Teller (Full Time)

Popular; Ridgewood (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking financial institution as a Teller, where your role is crucial in delivering exceptional customer service. This position involves accurately processing transactions while building trust-based relationships with clients. You'll be part of a dedicated team that values continuous improvement and community involvement. With a focus on compliance and customer satisfaction, you'll help ensure that every client feels valued and informed. This is an exciting opportunity to grow within a company that has a rich history and a commitment to making a difference in the communities it serves.

Benefits

Comprehensive Health Plan

Flexible Time Off Options

Savings and Investment Plans

Qualifications

• High School Diploma or equivalent with cash handling experience is required.
• Anticipation of continuing education towards a degree is preferred.

Responsibilities

• Process paying and receiving transactions accurately and courteously.
• Build trust-based relationships with clients to deepen customer relationships.
• Support compliance functions and maintain confidentiality of customer information.

Skills

Customer Service

Cash Handling

Retail Sales

Compliance

Communication

Education

High School Diploma

Continuing Education

Job description

Location:

Ridgewood, NY, US, 11385

Company: Popular

Workplace Type: On-site

The Teller position is primarily responsible for the accurate processing of paying and receiving transactions while providing courteous, timely, and informative service to ensure that the customer feels completely satisfied. Emphasis is placed on identifying clients’ needs and ensuring customers receive a positive impression of the organization.

In this position, you will:

Operations

• Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements
  
• Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures
  
• Reference the client by name in all transactions to provide personalized service
  
• Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures
  
• Re-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required
  
• Assist in the processing of night depository bags and currency, and ATM settlements as required
  
• Be responsible to act in accordance with all bank policies and regulation to ensure the branch passes assessment and audits
  
• Work with branch manager and supervisor to attain or exceed individual goals
  
• Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation
  
• Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
  
• Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
  
• Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank
  

Best in Class Customer Experience

• Promote environment of ongoing customer feedback and continuous improvement
  
• Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner
  
• Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues
  
• Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered
  
• Promote the branch's active involvement within the community and report all CRA related activities to supervisor
  
• Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
  
• Maintain confidentiality of customer information and adhere to bank policies and procedures at all times
  

To be considered, you will need:

• Minimum Required: High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience
  

Salary Range

Our base salary for this position located in New York City generally ranges between $20.00 and $22.50 hourly, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and has been evolving since it was founded over a century ago. From a small bank, it has developed into a large corporation that offers a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean, and Latin America.

As employees, we are dedicated to making our customers' dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences, and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [e-mail]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

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Nearest Major Market: Queens
Nearest Secondary Market: New York City
Job Segment: Compliance, Law, Legal