Teller-Float

First Horizon Bank; Cary (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical with wellness incentives

Dental and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Job summary

First Horizon Bank, located in Cary, North Carolina, is seeking a dedicated customer service representative for on-site operational tasks. The role includes processing financial transactions, providing client support, and cross-selling bank products to foster long-term relationships.

The ideal candidate will have a high school diploma or GED and experience in cash handling or as a teller. The position offers benefits including medical, dental, and a 401(k) plan. Join us at First Horizon Bank for a career that promotes growth and supports clients.

Qualifications

• 6 months of cash handling or teller experience strongly preferred.
• Ability to perform essential duties satisfactorily.
• Must complete the DeGarmo Retail Behavioral Assessment.

Responsibilities

• Process financial transactions in a retail banking environment.
• Deliver excellent client experiences and resolve issues promptly.
• Promote bank products and services to enhance client relationships.

Skills

Customer service skills

Cash handling

Sales

Compliance knowledge

Education

High school diploma or GED

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

Location

On site at location listed in job posting.

Weekly Scheduled Hours

Monday - Friday 9:00AM to 5:00PM

Summary

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, may have responsibility for recommending bank products or referring clients to other areas of the Bank. Develop and retain long‑term and profitable client relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral‑based leads, prospecting lists or self‑sourcing. Monitors and maintains control of cash.

Essential Duties and Responsibilities

Operational efficiency

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Client Experience

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web‑based learning.

Sales and service

• Identify cross‑selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
• Perform all other job related duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.

High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience.

Computer and Office Equipment Skills

Microsoft Office Suite

10‑key calculator; coin counter.

DeGarmo Behavioral Assessment Requirement

• All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position.
• The assessment takes approximately 12–15 minutes to complete.
• Assessment results must be submitted prior to having your application evaluated by Talent Acquisition.

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More at FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits