Universal Banker

First Horizon Bank; Key West (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical + wellness

Dental & Vision

HSA match

Maternity leave

Tuition reimbursement

Mentor program

401(k) match

Job summary

First Horizon Bank is seeking a customer-focused teller to handle daily financial transactions and account openings in a retail banking setting. The role includes introducing bank products, outbound outreach to prospects, and referrals to deepen client relationships.

The position supports both teller and platform services, with cross-selling and loan application assistance. Schedule is Monday-Friday, 9:00AM-5:00PM, on-site at the location listed in the posting, with compliance and operational

Qualifications

• High school diploma or GED required or preferred with 1 year Teller experience.

Responsibilities

• Provide teller and platform support to minimize client wait times.
• Identify client needs and recommend appropriate products and services.
• Open and process new deposit accounts including savings and CDs.
• Cross-sell to generate new business and deepen relationships.
• Conduct outbound calls for client/prospect outreach during campaigns.
• Assist with loan applications and hand off processing to the appropriate associate.
• Research and resolve client inquiries on account status.
• Deliver excellent client experiences and resolve issues promptly.
• Attend training to deepen product knowledge and client service skills.
• Comply with bank regulations, policies and risk controls.
• Assist with daily operations and on-the-job training for new staff.

Skills

Customer service

Sales

Cross-selling

Communication

Education

High school diploma or GED

Job description

Location: On site at location listed in job posting

Schedule: Monday-Friday 9:00AM-5:00PM

Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships. Perform related duties, i.e., outbound sales calls as required to achieve banking center goals (meet/exceed sales goals/referral goals), and provide support to banking center management.

Essential Duties And Responsibilities

Sales and service

• Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services.
• Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.
• Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.
• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
• Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.
• Assist client with loan application for personal/retail consumer needs and “handing off” the processing of these applications to the appropriate associate.

Client Experience

• Research and resolve problems and respond to client inquiries on account status.
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Operational efficiency

• Assist banking center associates with all aspects of daily operations as needed, including audit controls.
• Assist banking center management with “on the job training” of new associates.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Perform all other job related duties as assigned

Qualifications

• High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred.

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

DeGarmo Behavioral Assessment Requirement

• All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position.
• The assessment takes approximately 12–15 minutes to complete.
• Assessment results must be submitted prior to having your application evaluated by Talent Acquisition.

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits