Teller

First Horizon Bank; Fairhope (AL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Job summary

First Horizon Bank is seeking a customer-focused Teller to provide accurate financial transactions in a retail banking environment. You will be the first point of contact, handle deposits and withdrawals, promote bank products, and contribute to a positive client experience.

Responsibilities include balancing cash drawers, processing various transactions, and ensuring compliance with bank policies. This role is on-site with standard banking hours and benefits support.

Qualifications

• High school diploma or GED required; cash handling experience strongly preferred.
• Excellent customer service and basic mathematical skills.
• Ability to follow audit and security policies and procedures.

Responsibilities

• Handle a cash drawer with accurate and secure cash handling.
• Process deposits, withdrawals, transfers, and loan payments for customers.
• Refer clients to other bank areas and promote bank products when appropriate.
• Maintain accurate balancing of cash drawers and support ATM processing.
• Assist with night depository and vault controls as needed.

Skills

Cash handling

Education

High school diploma or GED

Tools

Microsoft Office Suite

10-key calculator

Job description

Location: On site at location listed in job posting.

Weekly Scheduled Hours: Monday - Friday, 8:00am - 5:00pm CST

Summary

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, may have responsibility for recommending bank products or referring clients to other areas of the Bank. Develop and retain long-term and profitable client relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral-based leads, prospecting lists or self-sourcing. Monitors and maintains control of cash.

Essential Duties and Responsibilities

Operational Efficiency

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Client Experience

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Sales and Service

• Identify cross selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.

Compliance and Risk Management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Perform all other job-related duties as assigned.

Supervisory Responsibilities

No supervisory responsibilities.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.
• High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience.

Computer And Office Equipment Skills

• Microsoft Office Suite
• 10‑key calculator; coin counter

Hours

• 8:55am-5:05pm

DeGarmo Behavioral Assessment Requirement

• All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position.
• The assessment takes approximately 12–15 minutes to complete.
• Assessment results must be submitted prior to having your application evaluated by Talent Acquisition.

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More – FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits