Teller - Ferndale

Credit Union ONE; Ferndale (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid holidays

Tuition assistance

Student loan repayment assistance

Life insurance

Paid time off

Job summary

Credit Union ONE is hiring a teller in Ferndale, MI to greet members, process routine financial transactions, and recommend suitable banking products. The role focuses on resolving member questions and maintaining accurate cash handling while upholding Credit Union ONE policies.

You will identify member needs, balance cash drawers, and engage in cross-selling while delivering friendly service to our valued members.

Qualifications

• High school diploma or GED required.
• Ability to verbally communicate clearly and professionally.
• Excellent organizational and time management skills.
• Background checks required.
• Prior related experience in retail, banking, or sales is a plus.

Responsibilities

• Greet members warmly and identify needs.
• Process routine financial transactions (deposits, withdrawals, payments) accurately.
• Identify member needs for additional services and refer products accordingly.
• Assist members with questions and/or problems relating to their accounts.
• Balance currency, coin, and checks in the cash drawer with data in the system.
• Sell/cross-sell additional products or services.

Skills

Customer service

Sales

Cash handling

Verbal communication

Education

High School Diploma or GED

Job description

At Credit Union ONE, our tellers do more than handle money; they build and maintain relationships with our valued members. We are industry leaders because people trust us to handle their financial transactions with the utmost care and attention to detail. This position will process routine financial transactions, promote appropriate products and services by listening and determining each member’s individual needs while effectively resolving member problems and disputes in a timely manner.

• Greets members warmly and asks questions to determine their needs
• Processes member financial transactions (deposits, withdrawals, payments, etc.) accurately and in accord with Credit Union ONE policies and procedures
• Identify member needs for additional services by actively listening, and responding by suggesting and explaining products and services while referring member appropriately
• Assists members with questions and/or problems relating to their accounts
• Balances currency, coin, and checks in cash drawer matching totaled amounts with data in computer system
• Sells/ cross-sells additional products or services

Qualifications:

• High school diploma or general education degree (GED)
• Ability to verbally communicate clearly and professionally
• Excellent organizational and time management skills
• Having prior related experience is a plus (retail, banking, or sales)
• Background checks required

Credit Union ONE offers a competitive benefit package for Full and Part time employees including medical, dental, and vision insurance. We also offer advancement opportunities, paid holidays, tuition assistance, student loan repayment assistance, 401k, life insurance, and paid time off.

Qualifications

Behaviors

Required

Dedicated

Devoted to a task or purpose with loyalty or integrity

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Goal Completion

Inspired to perform well by the completion of tasks

Self-Starter

Inspired to perform without outside help

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required

High School / GED or better.

Experience

Required

1 year:

Customer Service, Sales, or Cash Handling

Equal Opportunity Employer
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