Teller & Customer Success Pro — Growth & Benefits

First Financial Bank NA; Rossville (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Employer-paid life and disability保险

401(k) match

Employee Stock Ownership Program (ESOP

Paid time off

Bank holidays included

Tuition assistance

Professional development

Job summary

First Financial Bank NA in Rossville, GA is seeking a Teller/Customer Service Representative for an on-site, full-time position. You will accurately process transactions, handle cash, and help clients with accounts and banking products while delivering friendly, proactive service.

The role requires 1+ year of customer service and cash-handling experience, strong communication, and a commitment to compliance. Competitive pay and benefits accompany growth opportunities at a community-focused bank.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience in a business setting.
• 1+ year of cash-handling experience.
• Teller experience preferred (6+ months).
• Strong customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Ability to work occasional weekends and extended hours.
• Ability to remain standing for up to 75% of an 8-hour day.
• Ability to review information at close range.

Responsibilities

• Build Relationships: Get to know clients, understand their needs, and provide personalized service.
• Deliver Exceptional Service: Accurately process transactions while maintaining a positive approach.
• Ensure Accuracy: Process cash and check transactions with integrity and precision.
• Drive Growth: Open and maintain accounts, assist with loan applications, and promote banking products.
• Generate Leads: Refer clients to appropriate banking professionals.
• Ensure Accuracy: Balance cash drawer accurately when working behind the teller line.
• Educate & Protect: Explain security measures, banking procedures, and product benefits.
• Solve Problems: Address client concerns professionally and find solutions.
• Minimize Risk: Identify and prevent fraud while complying with regulations.
• Collaborate: Be part of a team that values accountability and innovation.

Skills

Customer service

Cash handling

Active listening

Clear communication

Data entry

Multi-line phone systems

Basic math

Attention to detail

Compliance awareness

Weekend hours flexibility

Education

High school diploma or equivalent

Tools

POS system

Data entry software

Job description

First Financial Bank NA in Rossville, GA is seeking a Teller/Customer Service Representative for an on-site, full-time position. You will accurately process transactions, handle cash, and help clients with accounts and banking products while delivering friendly, proactive service.

The role requires 1+ year of customer service and cash-handling experience, strong communication, and a commitment to compliance. Competitive pay and benefits accompany growth opportunities at a community-focused bank.