Teller/Customer Service Representative

Hilltop Holdings; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading financial institution in Houston is seeking a Teller/Customer Service Representative to provide exceptional service and process various transactions. This entry-level position requires strong communication skills and a dedication to customer satisfaction. You will assist customers with account-related duties and maintain accurate financial records. Join a dynamic team and enjoy benefits like paid holidays and health coverage.

Benefits

11 Paid Holidays

15+ days of PTO

401k Matching

Health Benefits

Qualifications

• Minimum one year retail customer service or banking experience.
• Strong verbal, written, and interpersonal communication skills.

Responsibilities

• Process transactions such as checks, deposits, withdrawals, and loan payments.
• Provide excellent customer service and maintain a friendly demeanor.
• Open new accounts and cross-sell bank products.

Skills

Customer Service

Communication

Problem Solving

Time Management

Education

High School diploma or GED

Tools

Microsoft Office

Banking Systems

Job description

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Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more!

Under direct supervision, the Teller/Customer Service Representative processes a variety of financial transactions including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments, and preparing change orders. Will also assist customers with opening accounts, processing check orders, issuing debit cards, general maintenance on existing accounts, and other account-related duties as needed.

Responsibilities

1. Provide excellent customer service, including prompt acknowledgment, maintaining a friendly and professional demeanor, and accurately processing transactions.
2. Process transactions such as checks, deposits, withdrawals, transfers, loan payments, and change orders.
3. Respond to routine inquiries about bank products and services via in person, phone, or mail.
4. Offer notary services.
5. Perform branch opening and closing duties as scheduled, adhering to security protocols.
6. Maintain and balance cash drawer, receipts, ATM, and assist with vault and system balancing.
7. Process mail, night-drop, and ATM deposits; scan and upload documents.
8. Handle coin wrapping, currency verification, and mutilated currency processing.
9. Open new accounts, cross-sell bank products, explain options, and guide customers accordingly.
10. Input customer information, prepare documentation, review, and obtain signatures for new accounts.
11. Maintain and update customer accounts, handle address changes, stop payments, e-statements, and account closures.
12. Perform miscellaneous duties such as filing, answering phones, and maintaining supplies.
13. Perform other duties as required.

Qualifications

• High School diploma or GED or equivalent.
• Minimum one year retail customer service or banking experience.
• Excellent customer service skills.
• Ability to perform basic math calculations with a calculator.
• Strong verbal, written, and interpersonal communication skills.
• Good time management, organizational, and problem-solving skills; ability to multi-task.
• Proficient in Microsoft Office and banking systems.
• Self-motivated, accountable, attentive to detail.

The above describes the general nature of the work. Responsibilities, duties, and skills may change at the company's discretion.

About Us

PlainsCapital Bank, founded in 1988 in Lubbock, Texas, emphasizes relationship banking. With over 30 years of experience, it maintains a strong, stable, and personalized service approach across multiple Texas locations. For more information, visit plainscapital.com/about.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other

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