Teller - Customer Experience & Growth Path

Community Financial System, Inc.; Town of Malone (NY); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Community Financial System, Inc. (CFSI) is seeking a Teller for Community Bank, N.A. to deliver welcoming, accurate service and support daily banking needs in a branch setting.

You will process routine transactions, educate customers on digital tools, and coordinate with partners to address financial needs while maintaining security and compliance. This role emphasizes customer experience and operational accuracy in Upstate New York and surrounding regions.

Qualifications

• Customer-focused service mindset with accuracy and compliance.
• Strong attention to detail and adherence to security standards.
• Commitment to a positive customer experience while supporting branch operations.

Responsibilities

• Serve as welcoming first point of contact for customers entering the branch.
• Process deposits, withdrawals, payments, and check cashing with verification of identity and available funds.
• Educate customers on digital banking tools and self-service options to enhance convenience and confidence.
• Direct customers to appropriate team members for additional services or solutions.
• Assist with lobby management and guide customers to the right service area.
• Answer incoming calls promptly and professionally according to bank standards.
• Balance cash drawer with accuracy and maintain operational integrity.

Skills

Customer service

Cash handling

Attention to detail

Communication skills

Job description

Community Financial System, Inc. (CFSI) is seeking a Teller for Community Bank, N.A. to deliver welcoming, accurate service and support daily banking needs in a branch setting.

You will process routine transactions, educate customers on digital tools, and coordinate with partners to address financial needs while maintaining security and compliance. This role emphasizes customer experience and operational accuracy in Upstate New York and surrounding regions.