Teller & CSR: Growth, Service & Relationship Building

First Financial Bank NA; Clinton (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

401(k) match

Employee stock ownership plan

Paid time off

Federal bank holidays (11)

Job summary

First Financial Bank is seeking a Teller/Customer Service Representative in Clinton, IN, on-site. You will deliver friendly service, balance cash, process transactions, and help clients with accounts and basic banking products in a fast-paced retail setting.

You will build relationships, educate customers on security and product benefits, refer opportunities to specialists, and support a collaborative team while upholding compliance and accuracy.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience in a business setting.
• 1 year of cash-handling experience.
• Teller experience preferred (6+ months).
• Strong customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Ability to work occasional weekends and extended hours.
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.

Responsibilities

• Build relationships: Get to know clients, understand their needs, and provide personalized service.
• Deliver exceptional service: Accurately process transactions while maintaining a positive and proactive approach.
• Ensure accuracy: Process cash and check transactions with integrity and precision.
• Drive growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like CDs and Money Market Accounts.
• Generate leads: Identify client needs and seamlessly refer them to the appropriate banking professionals.
• Ensure accuracy: Conduct cash and check transactions with integrity and precision when working behind the teller line.
• Educate & Protect: Clearly explain security measures, banking procedures, and product benefits to clients.
• Solve problems: Handle client concerns with professionalism and find effective solutions.
• Minimize risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: Be part of a respectful, supportive team that values accountability and innovation.

Skills

Cash handling

Customer service

Active listening

Communication

Fraud detection

Balance cash drawer

Data entry

Multi-line phone

Education

High school diploma

Job description

First Financial Bank is seeking a Teller/Customer Service Representative in Clinton, IN, on-site. You will deliver friendly service, balance cash, process transactions, and help clients with accounts and basic banking products in a fast-paced retail setting.

You will build relationships, educate customers on security and product benefits, refer opportunities to specialists, and support a collaborative team while upholding compliance and accuracy.