Teller

First Horizon Corp.; Wilkesboro (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

First Horizon Corp. in Wilkesboro, NC is seeking a detail-oriented teller to accurately handle cash transactions and deliver friendly customer service. You will process deposits, withdrawals, transfers, and loan payments while following security and audit policies.

The role emphasizes sales support, cross-selling bank products, and timely issue resolution. Proficiency with Microsoft Office and a 10-key calculator is expected, along with background and licensing checks as part of employment.

Qualifications

• High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience.

Responsibilities

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Skills

Cash handling

Customer service

Cross-selling

Sales knowledge

Education

High school diploma or GED

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational efficiency

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Client experience

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Sales and service

• Identify cross selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Perform all other job related duties as assigned

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.

High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience.

COMPUTER AND OFFICE EQUIPMENT SKILLS

• Microsoft Office Suite
• In addition, 10-key calculator; coin counter

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

Not necessary

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.