Teller

First Horizon Corp.; North Carolina; On-site; USD 21,000 - 26,000; Full time

Job summary

First Horizon Corp. in North Carolina seeks a customer-focused teller to handle daily transactions and deliver courteous service. You will manage cash with accuracy, assist clients with routine needs, and support branch operations.

Responsibilities include processing deposits and withdrawals, balancing cash, and promoting bank products while upholding compliance and risk controls at all times.

Qualifications

• High school diploma or GED required; cash handling experience preferred.
• Experience in a teller role or customer service is beneficial.

Responsibilities

• Handle a cash drawer with proper controls and follow audit/security policies.
• Process deposits, withdrawals, transfers, and loan payments for customers.
• Assist in ATM balancing and processing of entries; verify deposits at night.
• Promote compliance with bank policies and risk controls; stay informed of updates.
• Deliver excellent client experiences and resolve issues promptly.
• Identify cross-selling opportunities and refer clients to the appropriate team.

Skills

Cash handling

Customer service

Education

High school diploma or GED

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational efficiency

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Client experience

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Sales and service

• Identify cross selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Perform all other job related duties as assigned

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.

High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience.

COMPUTER AND OFFICE EQUIPMENT SKILLS

• Microsoft Office Suite
• In addition, 10-key calculator; coin counter

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

Not necessary

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.