Teller

ABD Federal Credit Union; Warren (MI); On-site; USD 23,000 - 25,000; Full time

Job summary

ABD Federal Credit Union in Warren, MI seeks a motivated teller to accurately process transactions and promote credit union products. You will be the frontline, communicating with diverse members and handling cash, deposits, transfers, loan payments, and daily balancing.

The role emphasizes customer service, trust-building, and risk-aware transaction processing, with potential growth through cross-selling and service excellence.

Qualifications

• Customer-focused attitude, courteous, efficient, helpful, and accurate.
• High school diploma or higher.
• College degree or in continuance of receiving degree in Business or Accounting Majors
• Basic math and computer skills.
• Exceptional time management, communication, and customer service skills.
• Bondability-(Able to be bonded and the ability to pass a background check.)

Responsibilities

• Conduct credit union’s routine transactions (cash checks, accept deposits and loan payments, process withdrawals etc.)
• Assess customer needs and introduce new products and services (credit cards, certificate of deposits, etc.)
• Cross-sell products and services
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction
• Manage risk in every transaction and detect fraudulent transactions to prevent losses
• Resolve customers’ issues and provide relevant information

Skills

Customer satisfaction-oriented

Attention to detail

Mathematical skills

Time management

Communication skills

Customer service skills

Education

High school diploma or higher

College degree or pursuing degree in Business or Accounting

Job description

$17 to 18 Hourly (pay rate is based on prior experience)

Qualifications:

• A customer-focused attitude, courteous, efficient, helpful, and accurate.
• High school diploma or higher.
• College Degree or in continuance of receiving degree in Business or Accounting Majors
• Basic math and computer skills.
• Exceptional time management, communication, and customer service skills.
• Bondability-(Able to be bonded and the ability to pass a background check.)

Job Description

We are looking for a motivated, friendly, dependable teller to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “frontline” of our credit union and will play a fundamental role in achieving our member satisfaction. You must be comfortable with communicating with different types of members and performing financial transactions such as cash withdrawals, deposits, transfers, loan payments, balance daily transactions and cash drawer. You must be comfortable with explaining & promoting credit union products and services.

Essential Job Functions

• Conduct credit union’s routine transactions (cash checks, accept deposits and loan payments, process withdrawals etc.)
• Assess customer needs and introduce new products and services (credit cards, certificate of deposits, etc.)
• Cross-sell products and services
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction
• Manage risk in every transaction and detect fraudulent transactions to prevent losses
• Resolve customers’ issues and provide relevant information

Skills

• Customer satisfaction-oriented
• Attention to detail and mathematical skills

Detailed Job Duties Presented during Interview