Teller

Sentinel Federal Credit Union; Rapid City (SD); On-site; USD 24,176 - 26,863; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

3 weeks of paid time off

Paid professional development

Employee Assistance Program (EAP)

Job summary

Sentinel Federal Credit Union in Rapid City is looking for a Teller to join their friendly team. In this full-time role, you will handle everyday financial transactions while providing exceptional service to help build lasting relationships with members.

Candidates with both experience and a desire to make a positive impact will thrive in this atmosphere. The position includes competitive pay, comprehensive training, and opportunities for professional growth.

Qualifications

• At least 18 years old with a valid driver's license preferred.
• Friendly, dependable, and detail-oriented.
• Comfortable in fast-paced environments.

Responsibilities

• Process member transactions accurately.
• Balance cash drawer according to policies.
• Assist with account maintenance requests.
• Answer member questions in person and over the phone.
• Identify opportunities to recommend additional products.

Skills

Customer service

Cash handling

Attention to detail

Communication skills

Relationship-building

Education

High School Diploma, GED, or equivalent

Job description

Join Our Team as a Teller

Rapid City, Box Elder and/or EAFB | Full-Time (40 hours/week)

Sentinel Federal Credit Union is hiring a friendly, dependable Teller to join our team.

As a Teller, you'll be one of the first people our members interact with, helping them with everyday financial transactions while providing exceptional service and building lasting relationships.

Pay Range

• $17.55–$18.00/hour for candidates without teller experience (we will fully train the right person!)
• Up to $19.50+/hour for candidates with direct teller experience
• $2.00/hour shift differential for Saturday shifts
• Standard referral bonus eligibility
• Pay range may be negotiable for highly qualified candidates

Values

• Serve by providing friendly, accurate, and efficient service that helps members confidently manage their financial needs.
• Trust by handling transactions with care, maintaining confidentiality, and following through on commitments to members and coworkers.
• Respect by treating every member and employee with professionalism, patience, and a positive attitude, regardless of the situation.
• Ownership by taking responsibility for accuracy, balancing your work, and proactively addressing member questions and concerns.
• Nimble by adapting to changing member needs, learning new systems and procedures, and finding solutions in a fast-paced environment.
• Guardianship by protecting member information, following security procedures, maintaining compliance, and safeguarding the Credit Union's assets and reputation.

Benefits That Actually Matter

• Medical, Dental & Vision Insurance
• Dependent Care & Medical Flex Spending Accounts
• Life Insurance & Long-Term Disability
• Employee Assistance Program (EAP)

Time Off & Perks

• 3 weeks of paid time off per year
• Paid holidays & personal days
• Paid volunteer hours
• Inclement weather pay

Growth & Development

• Paid professional development and networking opportunities
• Mentorship program
• Professional book reimbursement
• Strong commitment to internal promotion and career growth

What You’ll Do

• Process member transactions accurately, including deposits, withdrawals, loan payments, transfers, and cash advances
• Balance and maintain your cash drawer in accordance with Credit Union policies and procedures
• Assist members with account maintenance requests and updates
• Answer member questions in person and over the phone while providing exceptional service
• Identify opportunities to recommend additional Credit Union products and services that may benefit members
• Process wires, ACH paperwork, money orders, cashier's checks, and other financial transactions
• Monitor transactions for accuracy, security, and compliance with applicable regulations
• Support branch operations by participating in audits, dual-control functions, and operational procedures
• Build positive relationships with members while creating a welcoming and professional experience
• Participate in training, meetings, and ongoing professional development opportunities

Who You Are

• At least 18 years old with a valid driver's license preferred
• High School Diploma, GED, or equivalent required
• Previous customer service experience preferred
• Previous cash handling experience preferred
• Friendly, dependable, and detail-oriented
• Comfortable working in a fast-paced environment while maintaining accuracy
• Strong communication and relationship-building skills
• Able to maintain confidentiality and handle sensitive information appropriately
• Comfortable learning new systems, procedures, and financial products
• Able to sit, stand, and occasionally lift up to 50 pounds as needed

What We’re Really Looking For

• Enjoys helping people and creating positive experiences
• Communicates clearly and professionally
• Takes pride in accuracy and attention to detail
• Stays calm and positive during busy periods
• Builds trust through consistency and accountability
• Works well as part of a team while taking ownership of responsibilities
• Is eager to learn, grow, and explore career opportunities within the Credit Union