Assistant Branch Manager

Fidelity Bank Co.; Wichita (KS); On-site; USD 45,000 - 70,000; Full time

Job summary

Fidelity Bank Co. in Wichita seeks a Branch Supervisor who will lead customer service excellence and drive branch performance. You will build relationships by representing our products and solutions, delivering a friendly, community-focused experience at every touchpoint.

You’ll manage staff to deepen customer relationships, promote digital banking adoption, and ensure compliance with regulations while upholding the bank’s legacy of service.

Qualifications

• Excellent interpersonal, written, and verbal communication skills.
• Strong sales and service skills.
• Minimum of two years supervisory experience.
• Minimum of two years banking or financial services experience.
• Minimum of one year sales experience.

Responsibilities

• Ensuring delivery of superior customer service by all branch staff.
• Leading team to deepen customer relationships through value-add recommendations.
• Driving adoption of digital banking services through education and customer interaction.
• Ensuring operational and regulatory compliance of the branch.

Skills

Interpersonal skills

Written communication

Verbal communication

Sales skills

Customer service

Supervisory experience

Banking/financial services experience

Sales experience

Job description

Job Overview:

As the face of Fidelity to our customers, you’ll build relationships by positively representing our products, solutions, and legacy of service. You’ll work in a team environment to engage customers and deliver an exceptional experience at all touch points. At Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer-oriented, community-focused organization? Let’s talk.

The candidate for this position will be responsible for:

• Ensuring delivery of superior customer service by all branch staff
• Leading team to deepen customer relationships through value-add recommendations
• Driving adoption of digital banking services through education and customer interaction
• Ensuring operational and regulatory compliance of the branch

Requirements for the position include:

• Excellent interpersonal, written, and verbal communication skills
• Strong sales and service skills
• A minimum of two years of supervisory experience
• A minimum of two years of banking or financial services experience
• A minimum of one year sales experience

EEO/Veterans/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.