Teller

Comerica Bank; Novi (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the financial sector is seeking a dynamic Teller to enhance customer experiences at their Retail Banking Center. This role involves processing transactions, engaging with customers, and ensuring compliance with operational standards. The ideal candidate will have a background in retail or financial sales, coupled with strong customer service skills. With a focus on career growth and employee well-being, the company offers a range of benefits including health insurance, retirement plans, and tuition assistance. This is a fantastic opportunity for those looking to grow their careers in a supportive environment.

Benefits

Career Growth -- promotional opportunities

Incentive program based on performance

Paid Time Off (PTO)

Paid Holidays for Full Time/Part Time

Employees Health, Dental, Vision

401k match and Life Insurance

Employee Assistance Program

Tuition Assistance Program (Full Time)

Financial Coaching and Benefit Guidance

Floating Cultural Holiday

Qualifications

• Minimum 6 months of retail or financial sales experience.
• At least 1 year of customer service experience.

Responsibilities

• Engage customers, resolve issues, and complete transactions.
• Promote digital solutions and follow up with customers.

Skills

Customer Service

Retail Sales Experience

Cash Handling

Data Entry

Computer Proficiency

Education

High School Diploma

1 Year of College

Job description

What we can offer you:

• Career Growth -- promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO)
• Paid Holidays for Full Time/Part Time
• Employees Health, Dental, Vision
• 401k match and Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan
• Employee Stock Purchase Plan

Position Overview

The Teller contributes to the success of a Retail Banking Center by engaging in banker-readiness, processing transactions accurately, delivering excellent customer service, and maintaining operational discipline. The work schedule may include evenings and Saturdays, with potential shifts at different locations based on staffing needs.

Responsibilities

1. Customer Experience: Engage customers, resolve issues, complete transactions, and follow policies and security procedures. Complete Teller Training and document all transactions accurately. Maintain confidentiality and resolve customer complaints following guidelines.
2. Marketing Activities: Promote digital solutions, introduce products/services, and follow up with customers to enhance engagement.
3. Operational Risk: Ensure compliance with laws, regulations, policies, and procedures. Complete necessary training and control losses by adhering to standards.
4. Partnership: Collaborate with team members and identify opportunities to add value for customers through partnerships.

Qualifications

• Minimum 6 months of retail or financial sales experience, or 2 years of U.S. Military service, or 1 year of college
• At least 1 year of customer service experience
• Experience with personal computers, data entry, or internet search
• Preferred: Cash handling experience and proficiency with computer systems

Additional Information

Work Category: Category A - 100% in the office
Hours: 8:15am - 5:15pm Monday - Friday, Saturday 8:15am - 12:15pm as needed
Salary: To be determined based on experience

About Comerica

We invest in our employees' future through comprehensive Total Rewards including health, retirement, and paid time off programs. We conduct background checks and require NMLS certification where applicable. Comerica is an Equal Opportunity Employer committed to diversity and inclusion.