TELLER

First Bank MS; Mississippi; On-site; USD 21,000 - 32,000; Full time

Job summary

First Bank MS in Mississippi seeks a Teller to provide friendly service, process transactions, and resolve customer inquiries at the teller line. You’ll cross-share bank products and refer questions to the appropriate department while maintaining privacy and accuracy.

Responsibilities include handling deposits and withdrawals, balancing drawers, processing checks, and supporting ATM operations. Strong communication and cash handling experience are required; proficiency with Word/Excel is a plus.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience.
• 1 year of cash handling experience.
• Ability to interact positively with all levels of the organization.
• Excellent oral, written, telephone, organizational and interpersonal communication skills.
• Proficiency in Microsoft applications, including Word and Excel.
• Must be proficient using e-mail and the internet.

Responsibilities

• Provide high quality service to every customer with a smile and timely assistance.
• Develop knowledge of bank products/services via training and resources.
• Identify opportunities to cross-share products and refer customers to a platform employee.
• Assist with customer account inquiries (charges, balances, history).
• Refer customers to a platform employee for questions beyond teller scope.
• Balance teller drawer daily and perform end-of-day balancing.

Skills

Customer service

Cash handling

Interpersonal communication

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Email

Job description

TELLER# TELLEROsyka, MS 39657## Description**Summary:** Provide service to Bank customers by conducting transactions, assisting with inquiries, and resolving issues in a timely manner. In addition, through customer interactions, identify opportunities to cross-share Bank products and services with referrals to a platform employee or other Bank department.**Duties and Responsibilities:**1. Provide high quality service to every customer i.e. smile, greet, address by name, timely assistance, etc.2. Develop working knowledge of bank products/services via training, Bank website, intranet information, meetings, etc.3. Identify opportunities to cross-share Bank products/services and refer customers to a platform employee or appropriate Bank department.4. Assist with customer account inquiries i.e. service charges, balances, account history, etc.5. Refer customers to a platform employee for transactions or questions that cannot be addressed at the teller line6. Protect customer privacy and maintain confidentiality7. Adhere to all Bank policies/procedures8. Receive checking/savings deposits and withdrawals: verify cash, endorsements, identification, and issue receipts9. Determine proper funds availability for checks cashed or deposited based on Bank and regulatory requirements10. Complete Regulation CC Holds, as needed11. Redeem U.S. Savings Bonds12. Issue money orders, cashier’s checks13. Assist safe deposit box customers14. Accept loan payments: verify payment amount, ensure proper loan payment code, and issue receipts15. Buy/sell cash from vault as necessary, ensuring teller drawer cash limits are not exceeded16. Balance teller drawer daily, including locating cash discrepancies17. Perform end of day balancing and Teller Capture balancing18. Complete Currency Transaction Reports (CTR), Suspicious Activity Reports (SAR), and Monetary Instrument Logs (MIL)19. Refer customers to the Head Teller or Branch Manager for issues that you cannot resolve20. Balance ATM and load cash into ATM21. Ensure teller station is properly supplied and neat22. Maintain security of teller station including keys, combos, cash drawers, and teller work23. Promote and maintain positive relations with all employees, contacts, customers, and potential customers.24. Represent the bank in business development efforts and civic and community functions.**Secondary or Additional Job Duties:**1. This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by management.## Qualifications**Experience and Other Requirements**1. High school diploma or equivalent2. 1 year of customer service experience3. 1 year of cash handling experience4. Must possess the ability to interact positively with all levels of the organization, including Management, the Board, Coworkers, and the Public.5. Excellent oral, written, telephone, organizational and interpersonal communication skills required.6. Proficiency in Microsoft applications, including Word and Excel.7. Must be proficient using e-mail and the internet.**All First Bank employees are required to:**1. Be attentive to our customer needs with a welcoming personality.2. Possess a team-oriented attitude with a desire to see success in themselves and others.3. Maintain a strict standard of confidentiality involving all transactions and relationships.4. Develop a working knowledge of all bank products.