TELLER

First Bank; Osyka (MS); In loco; USD 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

First Bank in the United States is seeking a courteous Teller to provide service, process transactions, and respond to inquiries at the branch. You will handle deposits and withdrawals, verify cash, and ensure accuracy while protecting customer privacy.

You will balance cash drawers, complete end-of-day balancing, and refer customers to other departments for needs beyond the teller line. Strong communication and basic computer skills are required.

Competenze

• High school diploma or equivalent required.
• 1 year of customer service experience.
• 1 year of cash handling experience.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Word and Excel.

Mansioni

• Provide high-quality service to customers with a friendly, professional demeanor.
• Receive deposits/withdrawals, verify cash, endorsements, and IDs.
• Balance teller drawer daily and resolve discrepancies.
• Complete CTR, SAR, and MIL forms as required.
• Refer customers to appropriate bank departments for complex needs.
• Promote bank products and services when appropriate.
• Maintain teller station security and confidentiality.

Conoscenze

Customer service

Cash handling

Communication skills

Microsoft Word & Excel

Interpersonal skills

Formazione

High school diploma or equivalent

Strumenti

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Summary: Provide service to Bank customers by conducting transactions, assisting with inquiries, and resolving issues in a timely manner. In addition, through customer interactions, identify opportunities to cross-share Bank products and services with referrals to a platform employee or other Bank department.Duties and Responsibilities:Provide high quality service to every customer i.e. smile, greet, address by name, timely assistance, etc.Develop working knowledge of bank products/services via training, Bank website, intranet information, meetings, etc.Identify opportunities to cross-share Bank products/services and refer customers to a platform employee or appropriate Bank department.Assist with customer account inquiries i.e. service charges, balances, account history, etc.Refer customers to a platform employee for transactions or questions that cannot be addressed at the teller lineProtect customer privacy and maintain confidentialityAdhere to all Bank policies/proceduresReceive checking/savings deposits and withdrawals: verify cash, endorsements, identification, and issue receiptsDetermine proper funds availability for checks cashed or deposited based on Bank and regulatory requirementsComplete Regulation CC Holds, as neededRedeem U.S. Savings BondsIssue money orders, cashier’s checksAssist safe deposit box customersAccept loan payments: verify payment amount, ensure proper loan payment code, and issue receiptsBuy/sell cash from vault as necessary, ensuring teller drawer cash limits are not exceededBalance teller drawer daily, including locating cash discrepanciesPerform end of day balancing and Teller Capture balancingComplete Currency Transaction Reports (CTR), Suspicious Activity Reports (SAR), and Monetary Instrument Logs (MIL)Refer customers to the Head Teller or Branch Manager for issues that you cannot resolveBalance ATM and load cash into ATMEnsure teller station is properly supplied and neatMaintain security of teller station including keys, combos, cash drawers, and teller workPromote and maintain positive relations with all employees, contacts, customers, and potential customers.Represent the bank in business development efforts and civic and community functions.Secondary or Additional Job Duties:This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by management.Experience and Other RequirementsHigh school diploma or equivalent1 year of customer service experience1 year of cash handling experienceMust possess the ability to interact positively with all levels of the organization, including Management, the Board, Coworkers, and the Public.Excellent oral, written, telephone, organizational and interpersonal communication skills required.Proficiency in Microsoft applications, including Word and Excel.Must be proficient using e-mail and the internet.All First Bank employees are required to:Be attentive to our customer needs with a welcoming personality.Possess a team-oriented attitude with a desire to see success in themselves and others.Maintain a strict standard of confidentiality involving all transactions and relationships.Develop a working knowledge of all bank products.