HEAD TELLER

First Bank; McComb (MS); On-site; USD 40,000 - 60,000; Full time

Job summary

First Bank in McComb, MS is seeking a Head Teller to supervise the Teller operations and guide staff in handling customer needs. You will perform teller transactions, resolve inquiries, and ensure accurate cash handling while maintaining customer privacy.

You will identify opportunities to cross-share bank products, refer customers to other departments, and support the Branch Manager with staff development and compliance initiatives.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 3 years Teller and customer service experience.
• Ability to interact positively with all levels of the organization and excellent communication skills.
• Proficiency with Microsoft Word and Excel; strong computer and keyboard skills.
• Proficiency using e-mail and the Internet.

Responsibilities

• Supervise Teller operations area by assigning work, answering questions, solving problems, and assisting staff.
• Approve transactions that are exceptions to policy or require supervisor override.
• Investigate Teller losses and implement corrective actions.
• Maintain trained, motivated staff and effective employee relationships.
• Balance teller drawers daily and perform end-of-day balancing.

Skills

Customer service

Communication skills

Microsoft Word

Microsoft Excel

Email usage

Internet proficiency

Education

High school diploma or equivalent

Tools

Outlook Email

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Job description

Summary: The Head Teller is responsible for the supervision of the Teller area. The Head Teller performs all Teller functions as well as solving problems and helping with complex work-related matters. The Head Teller guides and advises Tellers in the efficient handling of customer’s needs. Provide service to Bank customers by conducting transactions, assisting with inquiries, and resolving issues in a timely manner. In addition, through customer interactions, identify opportunities to cross-share Bank products and services with referrals to a platform employee or other Bank department.Duties and Responsibilities:Supervise the activities of the Teller operations area by assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations problems, explaining policies and procedures to members, and providing assistance to the teller staff when needed.Approve transactions that are an exception to Bank policy or transactions that require a supervisor override.Investigate Teller losses and institute corrective measures.Ensure that the staff is trained and cross-trained in all phases of their particular job(s)Maintain a highly motivated, well-trained staff and establish effective employee relations.Hold periodic Teller meetings with Branch Manager to discuss areas needing improvement, changes in procedures, new developments or services and to present general information.Monitor the inventory of supplies, including cash, in the Teller operations area.Provide high quality service to every customer i.e. smile, greet, address by name, timely assistance, etc.Develop working knowledge of bank products/services via training, Bank website, intranet information, meetings, etc.Identify opportunities to cross-share Bank products/services and refer customers to a platform employee or appropriate Bank department.Assist with customer account inquiries i.e. service charges, balances, account history, etc.Refer customers to a platform employee for transactions or questions that cannot be addressed at the Teller lineProtect customer privacy and maintain confidentialityAdhere to all Bank policies/proceduresReceive checking/savings deposits and withdrawals: verify cash, endorsements, identification, and issue receiptsDetermine proper funds availability for checks cashed or deposited based on Bank and regulatory requirementsComplete Regulation CC Holds, as neededRedeem U.S. Savings BondsIssue money orders, cashier’s checksAssist safe deposit box customersAccept loan payments: verify payment amount, ensure proper loan payment code, and issue receiptsBuy/sell cash from vault as necessary, ensuring teller drawer cash limits are not exceededBalance teller drawer daily, including locating cash discrepanciesPerform end of day balancing and Teller Capture balancingComplete Currency Transaction Reports (CTR), Suspicious Activity Reports (SAR), and Monetary Instrument Logs (MIL)Balance ATM and load cash into ATMMaintain security of Teller station including keys, combos, cash drawers, and teller workPromote and maintain positive relations with all employees, contacts, customers, and potential customers.Represent the bank in business development efforts and civic and community functions.Secondary or Additional Job Duties:This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by management.Experience and Other RequirementsHigh school diploma or equivalentThree (3) years of Teller and customer service experienceMust possess the ability to interact positively with all levels of the organization, including Management, the Board, Coworkers, and the Public.Excellent oral, written, telephone, organizational and interpersonal communication skills required.Proficiency in Microsoft applications, including Word and Excel.Must be proficient using e-mail and the internet.All First Bank employees are required to:Be attentive to our customer needs with a welcoming personality.Possess a team-oriented attitude with a desire to see success in themselves and others.Maintain a strict standard of confidentiality involving all transactions and relationships.Develop a working knowledge of all bank products.