Teller

Express Employment Professionals - Cincinnati East; Helena (MT); On-site; USD 19,000 - 25,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Teller to deliver exceptional member service while accurately processing financial transactions. You will be a primary contact for members, handling routine banking needs and promoting banking products.

Responsibilities include cash handling, opening/closing accounts, educating customers on digital tools, and ensuring policy compliance in a fast-paced branch environment.

Qualifications

• High school diploma or equivalent required.
• Previous cash handling and/or customer service experience preferred.
• Basic math skills and attention to detail.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency with computers and standard office software.
• Professional appearance and demeanor.

Responsibilities

• Greet members promptly and courteously.
• Process deposits, withdrawals, transfers, loan payments, and check cashing.
• Balance cash drawers and maintain accurate records.
• Identify member needs and recommend products and services.
• Educate members on account features and digital banking.
• Maintain confidentiality and security of member information.
• Detect and prevent fraudulent transactions per procedures.
• Ensure compliance with regulations and internal policies.
• Resolve inquiries in a timely, professional manner.
• Assist with opening, maintaining, and closing accounts.
• Support branch operations and team initiatives.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Multitasking

Computer literacy

Professional appearance

Education

High school diploma or equivalent

Tools

POS system

Banking software

Microsoft Office

Job description

Teller - Job Description

Position Summary

The Teller is responsible for providing exceptional member service while accurately processing financial transactions. This role serves as a primary point of contact for members, handling routine banking needs, promoting financial products and services, and ensuring compliance with policies and regulations.

Essential Duties and Responsibilities

• Greet members promptly and courteously, creating a positive and professional experience
• Process a variety of financial transactions, including deposits, withdrawals, transfers, loan payments, and check cashing
• Balance cash drawers and maintain accurate transaction records
• Identify and respond to member needs by recommending appropriate products and services
• Educate members on account features, digital banking tools, and available financial solutions
• Maintain confidentiality and security of member information
• Detect and prevent fraudulent transactions by following established procedures
• Ensure compliance with all regulatory requirements and internal policies
• Resolve member inquiries and concerns in a timely and professional manner
• Assist with opening, maintaining, and closing accounts as needed
• Support branch operations, including administrative tasks and team initiatives

Qualifications

• High school diploma or equivalent required
• Previous cash handling and/or customer service experience preferred
• Basic math skills and attention to detail
• Strong interpersonal and communication skills
• Ability to handle multiple tasks in a fast-paced environment
• Proficiency with computers and standard office software
• Professional appearance and demeanor

Key Competencies

• Customer service excellence
• Accuracy and attention to detail
• Integrity and trustworthiness
• Problem-solving skills
• Team collaboration
• Adaptability and flexibility

Working Conditions

• Primarily office or branch environment
• Frequent standing, sitting, and use of computers
• May require lifting of light office materials
• Regular interaction with members and staff

Physical Requirements

• Ability to operate standard office equipment
• Manual dexterity for handling cash and documents
• Clear verbal and written communication abilities

Additional Notes

• Position may require occasional overtime or weekend shifts
• Ongoing training may be required to stay current with products, services, and regulations