Full-Time Teller

Family Security Credit Union; Gardendale (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

Family Security Credit Union is seeking a Teller to assist members with transactions and maintain high service standards. You will handle deposits, withdrawals, loan payments and cash handling with accuracy, while promoting credit union products.

The role requires attention to policy, security procedures and member satisfaction. The position emphasizes courteous service, teamwork and the ability to multitask across frontline and drive-thru duties, with opportunities to grow within the branch

Qualifications

• High School Diploma or equivalent.
• Must be 18 years of age or older.
• One year of cashier or teller experience (within past five years).
• Basic PC skills and Microsoft Office experience.

Responsibilities

• Greet members and perform transactional duties with accuracy and courtesy.
• Receive checks and cash for deposits, verify amounts and endorsements.
• Cash checks and process withdrawals after balance verification.
• Process mail, postings, and prepare items for branch shipment.
• Maintain knowledge of credit union products, policies and robbery procedures.
• Promote and cross-sell credit union products and services.
• Receive and process loan payments.
• Balance cash drawer and research discrepancies with supervisor.
• Keep teller station stocked and ready for daily duties.
• Follow procedures for night depository and other transactions.
• Perform additional duties as assigned.

Skills

Cash handling

Excellent communication

Good interpersonal skills

Ability to multitask

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Intermediate PC knowledge

Job description

Description

Teller Role

To assist members and perform transactional duties by receiving or paying out funds with a high degree of accuracy while maintaining exceptional member service standards as set by Family Security Credit Union. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Teller Major Duties and Responsibilities

• Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate, and efficient member transactions.
• Receive checks and cash for deposit to accounts, verify amounts, and examine checks for proper endorsement.
• Cash checks and process withdrawals after verification of member balances.
• Process all mail which includes posting payments and deposits; sort and prepare items for branch shipment when applicable.
• Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations, including robbery procedures.
• Promote, explain, and cross-sell all credit union products and services.
• Receive and process loan payments.
• Balance cash drawer, research and resolve discrepancies and report any discrepancies to the Head Teller or Branch Manager.
• Ensure the teller station is properly stocked with supplies to perform daily duties.
• Check night depository and record proper information to process transactions according to credit union procedures.
• Performs other related duties as assigned.

Requirements

Teller Qualifications

Required Qualifications

• High School Diploma or equivalent
• Must be 18 years of age or older
• Intermediate PC knowledge with basic Microsoft Office skills
• One year of cashier or teller experience (experience must be within the past five years)

Preferred Qualifications

• Two years of cashier or teller experience (experience must be within the past five years)
• Cash drawer balancing experience
• Ability to work in a team environment
• Excellent communication skills while using a pleasant tone and common conversational courtesies
• Good interpersonal skills to include being courteous, diplomatic, and tactful
• Ability to handle some daily lifting of boxed or bagged coins (weight will vary)
• Good organizational skills
• Ability to multitask when necessary

Teller Expectations

• Ability to sit or stand for extended periods of time
• Ability to effectively move between frontline and drive-thru to ensure prompt service for all members

This job description is not a complete statement of all duties and responsibilities comprising this position.

EOE, Including Disability/Vets