Teller

Capital Credit Union; Green Bay (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading credit union in Green Bay is seeking a Teller to provide exceptional service to members. The role involves processing transactions, educating members on services, and maintaining accurate records. Ideal candidates will have strong interpersonal skills and attention to detail, ensuring a positive experience for all members.

Qualifications

• Basic math skills acquired through high school education.
• Proficiency typically gained through 1-3 months on-the-job experience.

Responsibilities

• Assisting members with transactions using online teller terminal.
• Balancing cash drawer and transactions daily.
• Educating members about Home Banking and Credit Union products.

Skills

Attention to Detail

Analytical Skills

Interpersonal Skills

Education

High School Education

Tools

Online Computer Terminals

Adding Machines

Job description

Job Description: Teller

Upholds the Credit Union’s mission of "We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve" by assisting members in person, through drive-ups, or by telephone, providing a broad range of Credit Union information. Receives and processes transactions, requests, and concerns with enthusiastic service and sales orientation, balancing cash drawer and daily work.

Responsibilities include:

1. Assisting members in person, through drive-ups, and by telephone using an online teller terminal for deposits, withdrawals, loan payments, transfers, check cashing, coin processing, and account information.
2. Processing special member requests such as account research, stop payments, direct deposit, ACH, payroll deduction, wire transfers, and safe deposit boxes.
3. Building financial relationships through a consultative approach, discussing promotions, and referring members to specialists, including scheduling appointments.
4. Educating members about Home Banking, E-Services, and promoting Credit Union products and services tailored to members’ needs.
5. Balancing cash drawer and transactions daily, seeking error recovery, and communicating errors to members.
6. Opening and closing the branch following procedures and policies.
7. Performing miscellaneous duties like mail transactions, night deposits, deposit verifications, filing, and account updates.
8. Staying updated on procedural and policy changes via bulletins, memos, and staff meetings.
9. Assuming additional branch responsibilities such as safe deposit billing, vault balancing, and supply ordering.
10. Assisting other departments or branches as needed and training new employees.
11. Cross-training in Teller Supervisor functions and Member Services, providing backup as needed.

Qualifications include:

• Ability to read, write, and comprehend detailed instructions and memos; basic math skills acquired through high school education.
• Proficiency with online computer terminals, coin processing, and adding machines, typically gained through basic courses or 1-3 months on-the-job experience.
• Knowledge of products, services, and procedures necessary for transaction processing, usually gained through 3-6 months of on-the-job experience, including at least one with the Credit Union.
• High attention to detail and accuracy, with the ability to concentrate for most of the workday.
• Analytical skills to resolve member issues and correct errors.
• Strong interpersonal skills to effectively communicate and cross-sell services in high-stress situations.

Work Environment & Physical Requirements:

• Office setting with moderate noise levels.
• Minimal lifting up to 25 pounds.
• Frequent use of office equipment including telephone, copier, fax, and computer.
• Prolonged sitting or standing, with mental and visual concentration.

Additional Notes: This description outlines the general responsibilities and requirements; it is not exhaustive.

Capital Credit Union is an Equal Opportunity Employer participating in E-Verify. For more information, see the "Learn more about Capital Credit Union" link and rights under the Family Medical Leave Act and Employee Polygraph Protection Act.