Teller

Trustmark; Foley (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

Trustmark in Foley, AL is seeking a friendly Teller to process deposits and withdrawals, balance the cash drawer, and deliver accurate service to customers. You will identify customer needs for referrals and learn internal banking systems while maintaining a professional presence.

This role supports daily operations and customer satisfaction in a retail banking environment. Ideal candidates have at least six months of customer service experience, basic math skills, and the ability to work in a

Qualifications

• High school diploma or GED required.
• At least 6 months of customer service experience.
• Basic math knowledge.
• Detail-oriented with accurate transaction processing.
• Able to work in a team.
• Excellent customer service and sales skills.
• Ability to greet the public professionally and refer to sales staff.
• Ability to learn internal technology systems and banking software.
• Must pass Teller Simulation test.

Responsibilities

• Process deposits and withdrawals for transaction accounts.
• Balance the teller window daily and safeguard assets.
• Refer customers to appropriate staff for additional products and services.
• Process night drops, ATM deposits, wire transfers, currency, credit card transactions, loan payments, money orders, travelers’ checks.
• Perform additional duties as assigned.

Skills

Customer service

Sales skills

Communication

Teamwork

Detail oriented

Math basics

Computer skills

Teller experience

Balancing

Referral ability

Professional appearance

Banking systems

Education

High school diploma or GED

Tools

Banking software

Job description

Overview

The purpose of this job is to satisfy the customer by providing quality customer service through the processing of a variety of cash and non-cash transactions and to be responsible for the safekeeping of any cash or cash equivalent items in their possession.

Responsibilities

• Represent Trustmark professionally, efficiently, and tactfully in order to assure customer satisfaction when in contact with customers, either face-to-face or by telephone. Acknowledge and greet the customer with a smile and call the customer by name (at least twice) while processing deposits and withdrawals for transaction accounts. Always check for customers’ additional needs and thank them as they leave.
• Continually safeguard the bank’s assets and security of the working environment while processing transactions accurately, securing large dollars, and balancing the teller window daily. All work must be performed within bank guidelines, following bank policies, procedures, and standards of performance.
• Assist in the development of new business for the bank by identifying customer needs for additional products and services through referring customers to appropriate sales staff, and by completing documentation for all referrals.
• Process various other transactions including but not limited to night drops, ATM deposits, collection items, wire transfers, foreign currency, credit card transactions, loan payments, money orders, travelers’ cheques and official checks.
• Perform additional duties as assigned.

Qualifications

• High school graduate or GED
• At least six (6) months of customer service experience
• Basic knowledge of math concepts and principles
• Detail oriented – must be able to process transactions accurately and efficiently
• Ability to work in a team environment
• Excellent customer service and sales skills
• Ability to meet and greet the public in a professional manner that reinforces TMK’s service standards
• Ability to display professional appearance and mannerisms
• Ability to recognize customer needs and make appropriate referrals
• Ability to meet referral goals in a retail environment
• Basic computer skills
• Ability to learn internal technology systems to perform work tasks
• Must pass Teller Simulation test
• Ability to communicate effectively
• Ability to handle some daily lifting of boxed or bagged coins required (weight may vary)
• Balancing experience preferred
• Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.