Teller

Trustmark Bank; Fairhope (AL); On-site; USD 2,066,400 - 3,030,720; Full time

Job summary

Trustmark Bank is seeking a customer-focused Teller in Fairhope, AL. You will handle cash and non-cash transactions, greet customers professionally, and maintain accuracy in balancing daily deposits and withdrawals.

Responsibilities include identifying customer needs for additional products and services, referring to sales staff, and processing a variety of transactions securely. The role emphasizes compliance with bank policies and customer service excellence.

Qualifications

• High school graduate or GED.
• At least six (6) months of customer service experience.
• Detail oriented – must be able to process transactions accurately and efficiently.
• Ability to work in a team environment.
• Excellent customer service and sales skills.
• Ability to greet customers professionally and refer to appropriate staff.

Responsibilities

• Represent Trustmark professionally, efficiently, and tactfully in order to assure customer satisfaction when in contact with customers, either face-to-face or by telephone.
• Process deposits and withdrawals for transaction accounts and balance the teller window daily.
• Assist in development of new business by identifying customer needs for additional products and services and referrals.
• Process various other transactions including night drops, ATM deposits, wire transfers, foreign currency, credit card transactions, loan payments, money orders, and official checks.
• Perform additional duties as assigned.

Skills

Customer service

Detail oriented

Teamwork

Communication

Math basics

Basic computer skills

Education

High school diploma or GED

Job description

Overview

The purpose of this job is to satisfy the customer by providing quality customer service through the processing of a variety of cash and non-cash transactions and to be responsible for the safekeeping of any cash or cash equivalent items in their possession.

The purpose of this job is to satisfy the customer by providing quality customer service through the processing of a variety of cash and non-cash transactions and to be responsible for the safekeeping of any cash or cash equivalent items in their possession.

Responsibilities

• Represent Trustmark professionally, efficiently, and tactfully in order to assure customer satisfaction when in contact with customers, either face-to-face or by telephone. Acknowledge and greet the customer with a smile and call the customer by name (at least twice) while processing deposits and withdrawals for transaction accounts. Always check for customers’ additional needs and thank them as they leave.
• Continually safeguard the bank’s assets and security of the working environment while processing transactions accurately, securing large dollars, and balancing the teller window daily. All work must be performed within bank guidelines, following bank policies, procedures, and standards of performance.
• Assist in the development of new business for the bank by identifying customer needs for additional products and services through referring customers to appropriate sales staff, and by completing documentation for all referrals.
• Process various other transactions including but not limited to night drops, ATM deposits, collection items, wire transfers, foreign currency, credit card transactions, loan payments, money orders, travelers’ cheques and official checks.
• Perform additional duties as assigned.

Qualifications

• High school graduate or GED
• At least six (6) months of customer service experience
• Basic knowledge of math concepts and principles
• Detail oriented – must be able to process transactions accurately and efficiently
• Ability to work in a team environment
• Excellent customer service and sales skills
• Ability to meet and greet the public in a professional manner that reinforces TMK’s service standards
• Ability to display professional appearance and mannerisms
• Ability to recognize customer needs and make appropriate referrals
• Ability to meet referral goals in a retail environment
• Basic computer skills
• Ability to learn internal technology systems to perform work tasks
• Must pass Teller Simulation test
• Ability to communicate effectively
• Ability to handle some daily lifting of boxed or bagged coins required (weight may vary)
• Balancing experience preferred
• Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Physical Requirements/Working Conditions

Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note

This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.