Teller I

OakStar Bank; Macks Creek (MO); On-site; USD 30,000 - 45,000; Full time

Job summary

OakStar Bank in Macks Creek, Missouri is seeking a Teller to provide exceptional customer service while handling financial transactions. In this role, you will assist customers with deposits, withdrawals, and loan payments, ensuring accuracy and compliance with bank policies.

The ideal candidate should have a high school diploma, preferred experience in cash handling or customer service, and strong communication skills. The position demands attention to detail and the ability to work in a fast-paced environment.

Qualifications

• Previous experience in a cash-handling or customer service role preferred.
• Strong attention to detail with intermediate mathematical skills.
• Ability to handle sensitive customer information with discretion.

Responsibilities

• Greet customers warmly and address inquiries about banking services.
• Process customer transactions accurately and efficiently.
• Ensure compliance with bank policies and procedures.

Skills

Attention to detail

Customer service

Mathematical skills

Computer skills

Organizational skills

Communication skills

Education

High school diploma or equivalent certification

Tools

Microsoft Office Suite

Banking software

Job description

Job Location

Macks Creek, MO 65786

Summary

The Teller is responsible for providing exceptional customer service while ensuring the accurate and efficient processing of financial transactions. Tellers serve as the primary point of contact for many customers, handling deposits, withdrawals, loan payments, and other banking transactions, assisting customers with their banking needs, and ensuring compliance with bank policies.

Essential Duties

• Greet customers warmly and professionally, addressing inquiries and providing solutions to their banking needs.
• Process customer transactions including deposits, withdrawals, check cashing, money transfers, and loan payments accurately and efficiently.
• Provide customers with account balances, statements, and other account-related information.
• Process stop payments, holds, and wire inquiries; answer customer inquiries by phone or email.
• Ensure all transactions are recorded and balanced at the end of each day and report discrepancies in a timely manner.
• Accurately handle and count cash during all transactions, ensuring proper cash drawer management.
• Issue official checks, assist with night depository duties, safe deposit box access, and prepare and verify cash and coin orders.
• Assist with branch vault cash management.
• Detect and report counterfeit money, suspicious activity, or potential security threats to managers in a timely manner.
• Resolve minor account discrepancies and direct customers to the appropriate department for complex issues.
• Promote bank services and products based on customer needs, referring them to the appropriate department if necessary.
• Adhere to all bank policies, procedures, regulatory guidelines, and applicable laws.
• Maintain confidentiality and security of customer information and account details.
• Help maintain branch cleanliness and order, ensuring a positive experience for customers, and assist in supporting branch openings and closings.
• Complete branch checklists, gather data for reports, and complete various forms and letters as instructed.

Secondary Duties

The Teller performs duties specific to the position and other functions as assigned.

Responsibilities

• Ensure compliance with all bank policies, procedures, and applicable state and federal banking regulations.
• Treat people with respect, keep commitments, inspire trust, work ethically and with integrity, uphold the bank’s values, and accept responsibility for one’s own actions.
• Demonstrate knowledge of and adherence to EEO policy, respect cultural differences, educate others on diversity, promote a harassment‑free working environment.
• Follow policies and procedures, complete tasks accurately and on time, support the bank’s goals and values, and benefit the bank through outside activities.
• Perform the position safely, reporting unsafe conditions to management, and comply with OSHA standards.
• Possess and maintain a current driver’s license and appropriate vehicle insurance for duty‑related driving.
• Maintain adequate computer operation skills, including email, word processing, spreadsheets, and specialty software.
• Maintain adequate typing skills to meet the position’s needs.
• Maintain adequate math skills, including currency counting, interest calculation, and balancing accounts.
• Apply effective organizational and time‑management skills.
• Work with general supervision while performing duties.
• Use effective oral, written, and interpersonal communication skills; apply common sense when carrying out instructions and interpreting documents.
• Deal with routine problems involving multiple facets and variables in standardized situations.

Supervisor Responsibility

The Teller is not responsible for the supervision of any employee(s).

Environment, Physical, and Mental Demands

The environment is primarily a non‑confined office‑type setting with some noise, odors, drafts, and temperature variations.

Physical demands include writing, typing, speaking, listening; lifting up to 25 pounds; driving; carrying; seeing; sitting, walking, standing, squatting, kneeling, and reaching. Mental demands encompass analytical reasoning, reading documents, performing detailed work, following directions, problem solving, effective communication, accurate math calculations, and enduring stress while multitasking.

Equipment used includes telephones, cellular phones, copy and fax machines, adding machines or calculators, encoders, money counters, credit card terminals, postage machines, cash recyclers, vaults, computers, and related printers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• High school diploma or equivalent certification.
• Previous experience in a cash‑handling or customer service role (preferred).
• Basic knowledge of banking terminology, products, and services.
• Strong attention to detail with intermediate mathematical skills.
• Basic knowledge of state and federal banking compliance regulations and operational policies.
• Strong organizational and time‑management skills.
• Ability to work in a fast‑paced environment while maintaining accuracy and professionalism.
• Ability to sit or stand for extended periods of time.
• Strong oral, written, and interpersonal communication skills.
• Ability to handle sensitive customer information with discretion and confidentiality.
• Proficient computer skills, including Microsoft Office Suite and banking software.
• Ability to work overtime to assist customers or meet deadlines.