Teller

Bangor Savings Bank; Cornish (ME); In loco; USD 29.000 - 41.000; Tempo pieno

Descrizione del lavoro

Bangor Savings Bank is seeking a customer-focused teller who will help build relationships through high-quality service and accurate cash handling. You will engage customers, understand their financial goals, and refer complex needs to the right team members while following bank policies and procedures.

Daily duties include processing transactions with accuracy, maintaining records, and contributing to a compliant, team-oriented work environment.

Competenze

• Promotes a customer-centered culture and attitude among staff.
• Builds relationships by providing the highest level of service.
• Engages in conversations to understand customer needs and financial goals.
• Accurately, efficiently and courteously processes transactions in compliance with Bank policies and procedures.
• Maintains accurate cash and transaction records, meeting teller performance standards.
• Demonstrates ability to handle routine transaction issues independently and refers complex problems.
• Understands Bank security and risk policies and adheres to regulations.

Mansioni

• Interacts with customers to determine needs and refer to team members when appropriate.
• Embraces and utilizes sales and coaching processes to meet goals.
• Performs teller transactions accurately and in a timely manner.
• Maintains cash drawer and records, ensuring accuracy and compliance.
• May train or assist in training new employees.
• Performs additional duties as requested.

Conoscenze

Customer service

Cash handling

Interpersonal skills

PC literacy

Formazione

High school diploma or equivalent

Descrizione del lavoro

Pay Range: $21.00 - $29.93 (Hourly)

ACCOUNTABILITIES

Customer Experience:

• Promotes a customer-centered culture and attitude among staff
• Builds relationships by providing the highest level of service, demonstrating You Matter More to each customer, getting to know customers on an individual basis
• Engages in conversations to understand customer needs and financial goals, refers to other team members in accordance with Bank strategy
• Embraces and utilizes the Bank's sales and coaching process, completes action plans in an effort to meet goals
• Accurately, efficiently and courteously processes transactions in compliance with Bank policies and procedures
• Maintains accurate cash and transaction records, meeting established teller performance standards
• Demonstrates ability to handle routine transaction issues independently, refers customers to appropriate staff for advanced problem resolution
• Determines the necessity of placing holds on items presented for deposit
• Understands the Bank's operational and risk management policies as well as the Bank's security policies and procedures
• Assists in ensuring that the Bank is in compliance with local, state and federal regulations
• Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
• Conforms to acceptable punctuality/attendance/professionalism standards as expressed in the Employee Handbook
• May train or assist in training new employees
• Performs additional duties as requested
• Integrity/Ethics – deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad
• Vision/Values – Supports company mission/values through daily actions and decisions, communicates the Bank's vision, mission and values to others
• Adaptability/Flexibility – adapts to change, is open to new ideas, takes on new challenges
• Initiative – takes action, operates as a pro-active self starter, acts on opportunities to improve
• Interpersonal Skills – has good listening skills, excellent customer service skills, able to communicate clearly and professionally both in telephone and written communication
• Productivity – manages time well, handles information flow well, strong multi tasking skills with the ability to prioritize and organize work flow, accepts accountability, meets accuracy standards
• Decision Making - able to think through a problem, following proper steps in finding resolution
• Teamwork - Team player with a positive attitude, promotes a team atmosphere, selflessly pitches in, shares information, partners well with others, willingly assists co-workers and share responsibilities
• High school diploma or equivalent
• Previous teller, cash handling and/or sales experience helpful
• Demonstrated personal computer literacy

PHYSICAL DEMANDS/CONDITIONS REQUIREMENTS

• General office environment
• May be required to move bags of coin short distances. Moderate lifting (up to 50 lbs.) required.