Teller

Investar Bank, National Association; Baton Rouge (LA); On-site; USD 28,000 - 40,000; Full time

Job summary

Investar Bank, National Association in Baton Rouge seeks a teller to perform routine branch duties, process deposits and withdrawals, and promote bank services. You will handle cash, balance drawers, and refer clients to appropriate staff for additional products.

The ideal candidate has 1+ year banking experience, strong customer service, and solid cash-handling skills. High school diploma or GED is required, with opportunities to grow within a full-time branch role.

Qualifications

• 1+ year banking experience, preferably cash handling and customer service.
• High school diploma or GED is required.

Responsibilities

• Receive deposits and cash checks, process loan payments and withdrawals.
• Promote bank products and refer customers to staff.
• Balance cash drawer and verify vault cash.
• Answer phones and direct callers to staff.
• Operate terminals and computer systems for account activity.
• Ensure compliance with laws, policies, and guidelines.

Skills

Cash handling

Customer service

Banking operations

Identifying customers

Communication

Time management

Problem solving

Education

High school diploma/GED

Tools

Host computer systems

Word processing

Spreadsheet software

Account-opening software

Job description

Performs routine and intermediate branch and customer service duties. Accepts retail and commercial checking and savings deposits, processes loan payments, cashes checks and savings withdrawals, and assists with night depository duties. Promotes business by maintaining good customer relations and referring customers to appropriate staff for new services.

Job Responsibilities –

• Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form and issuing receipts.
• Cashes checks, processes savings withdrawals, and makes cash advances.
• Confirms all necessary documents are properly authorized, are in proper form, and are within authorized limits.
• Decides on questionable items presented for cashing.
• Assists with night depository duties, including logging bags, processing deposits, making change orders, issuing receipts, and returning bags to customers.
• May assist in opening/closing the vault daily and balancing vault currency and coin.
• Promotes and cross-sells the Bank's products and services by assisting customers in their selection to meet their needs while referring customers to appropriate staff as needed.
• Establishes proper identification of new customers and determines need and extent of reference investigation.
• Balances cash drawer daily and verify cash being returned to the vault.
• Answers telephones and directs callers to proper Bank personnel.
• Provides effective customer service and helps resolve problems within given authority.
• Performs safe deposit duties by controlling access, assisting customers, and processing affiliated reports.
• Operates a personal computer to process account activity, determine balances, and resolve problems within given authority.
• Performs other duties, including but not limited to issuing official checks/traveler's checks, receiving and processing stop payment and hold orders, and accepting loan, installment, and collection payments.
• Ensures own work complies with all applicable laws, regulations, policies, and guidelines.
• Performs all other duties as assigned.

Basic Qualifications

• 1+ year of prior banking experience, preferably in cash handling and a customer service environment, required.
• High school diploma or general education degree (GED).

Skills and Abilities –

• Must be fully knowledgeable in the areas of teller, vault, safe deposit, and branch operations,
• Ability to provide leadership, training, and support to less experienced tellers and other staff members.
• Intermediate experience, knowledge, and training in branch operation activities, terminology, and products and services.
• Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Intermediate skills in computer terminal and personal computer operation; host computer systems; and word processing, spreadsheet, and account-opening software programs.
• Intermediate typing skills to meet the position's production needs.
• Basic math skills; calculate interest and balance accounts; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; count currency, coins, and negotiable instruments in a timely manner.
• Effective verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.
• Effective organizational and time management skills.
• Ability to work with general supervision while performing duties.

Working Conditions and/or Physical Requirements –

• Ability to work under stress and meet deadlines.
• Ability to operate a keyboard if required to perform the essential job functions.
• Ability to read and interpret a document.
• Ability to travel if required to perform the essential job functions.
• Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee cannot lift/move/carry this weight and can be accommodated without causing the department an \"undue hardship,\" then the employee must be accommodated; therefore, lifting is omitted as a physical requirement.

Equal Opportunity Employer/Veterans/Disabled