Teller

Bangor Savings Bank; Amherst (NH); On-site; USD 29,000 - 41,000; Full time

Job summary

Bangor Savings Bank is seeking a teller in Amherst, NH to greet customers, understand their financial needs, and process transactions accurately. You will build rapport, cross-sell where appropriate, and work with teammates to ensure excellent customer experiences.

A high school diploma and basic computer literacy are required; prior teller or cash handling experience is helpful. The role focuses on accurate cash handling, adherence to policies, and contributing to sales goals while maintaining

Qualifications

• Customer service experience is preferred.
• Cash handling experience is beneficial.
• Ability to learn and use bank systems and software.

Responsibilities

• Greet customers and build rapport to identify financial needs and goals.
• Process transactions accurately and efficiently while maintaining cash controls.
• Refer customers to team members for more complex financial needs.
• Adhere to bank policies, security procedures and regulatory requirements.
• Assist in training new employees as needed.

Skills

Customer service

Cash handling

Sales experience

Communication

Computer literacy

Education

High school diploma or equivalent

Job description

Pay Range: $21.00 - $29.93 (Hourly)

FUNCTION: This position provides excellent customer service by greeting customers in a friendly manner, developing rapport and satisfying customer transactional needs. Processes transactions efficiently and accurately while meeting the Bank’s Customer Experience standards. Contributes to the overall sales growth of the Bank by exploring customers’ financial needs and goals. Recommends solutions as appropriate or engages business partners to provide more expert assistance. May have vault cash and ATM responsibilities.

ACCOUNTABILITIES

Customer Experience:

• Promotes a customer-centered culture and attitude among staff
• Builds relationships by providing the highest level of service, demonstrating You Matter More to each customer, getting to know customers on an individual basis
• Engages in conversations to understand customer needs and financial goals, refers to other team members in accordance with Bank strategy
• Embraces and utilizes the Bank’s sales and coaching process, completes action plans in an effort to meet goals
• Accurately, efficiently and courteously processes transactions in compliance with Bank policies and procedures
• Maintains accurate cash and transaction records, meeting established teller performance standards
• Demonstrates ability to handle routine transaction issues independently, refers customers to appropriate staff for advanced problem resolution
• Determines the necessity of placing holds on items presented for deposit
• Understands the Bank’s operational and risk management policies as well as the Bank’s security policies and procedures
• Assists in ensuring that the Bank is in compliance with local, state and federal regulations
• Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
• Conforms to acceptable punctuality/attendance/professionalism standards as expressed in the Employee Handbook
• May train or assist in training new employees
• Performs additional duties as requested
• Integrity/Ethics – deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad
• Vision/Values – Supports company mission/values through daily actions and decisions, communicates the Bank’s vision, mission and values to others
• Adaptability/Flexibility – adapts to change, is open to new ideas, takes on new challenges
• Initiative – takes action, operates as a pro-active self starter, acts on opportunities to improve
• Interpersonal Skills – has good listening skills, excellent customer service skills, able to communicate clearly and professionally both in telephone and written communication
• Productivity – manages time well, handles information flow well, strong multi tasking skills with the ability to prioritize and organize work flow, accepts accountability, meets accuracy standards
• Decision Making - able to think through a problem, following proper steps in finding resolution
• Teamwork – Team player with a positive attitude, promotes a team atmosphere, selflessly pitches in, shares information, partners well with others, willingly assists co-workers and share responsibilities
• High school diploma or equivalent
• Previous teller, cash handling and/or sales experience helpful
• Demonstrated personal computer literacy

PHYSICAL DEMANDS/CONDITIONS REQUIREMENTS

• General office environment
• May be required to move bags of coin short distances. Moderate lifting (up to 50 lbs.) required.