Teller

Confidential; Cape Charles (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

First Horizon in Cape Charles, VA is seeking a Teller to support daily banking operations, handle cash, process deposits and withdrawals, and provide friendly, accurate service to customers.

You will balance cash drawers, follow audit and security procedures, identify cross-selling opportunities, and participate in training on products and compliance.

Qualifications

• High school diploma or GED required and 6 months of cash handling or teller experience preferred or equivalent combination of education and experience.
• Strong customer service and cash handling skills with attention to accuracy.
• Ability to follow audit and security policies and procedures.

Responsibilities

• Operate cash drawer, process deposits, withdrawals, transfers and loan payments for customers.
• Assist in daily ATM balancing and processing and verification of deposits.
• Deliver excellent client experiences and promptly resolve client issues.
• Promote bank products and cross-sell opportunities to clients.
• Attend relevant training on sales, service and product knowledge.

Skills

Cash handling

Customer service

Sales and service

Compliance awareness

Education

High school diploma or GED

Tools

Microsoft Office Suite

10-key calculator

coin counter

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational efficiencyHandle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.Process deposits, withdrawals, transfers and loan payment transactions for customers.Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).Assist in daily balancing and processing of ATM(s), including the processing of all entries.Assist in the verification of deposits in the night and lobby depository.Assist with the dual control vault responsibilities.Stay informed of all operational updates and changes to ensure compliance with all current guidelines.Deliver excellent client experiences consistently and promptly resolve client issues effectively.Ensure an excellent overall client experience by assisting clients with select service needs.Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.Identify cross selling opportunities and refer clients/prospects to the appropriate team.Promote bank products and services to further enhance client relationships.Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.Client experienceSales and serviceCompliance and risk managementPerform all other job related duties as assigned

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.

High school diploma or GED required and 6 months of

cash handling or teller experience strongly preferred or equivalent combination of education and experience.

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office SuiteIn addition, 10-key calculator; coin counter

CERTIFICATES, LICENSES, REGISTRATIONS

(Ex: CPA, Series 6 or 7 license, etc) Not necessary As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.