Teller

First-Horizon-Bank; Lenoir (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Horizon Bank is seeking a Teller to serve customers with accuracy and courtesy in daily banking transactions. You will handle cash, process deposits and withdrawals, and assist with transfers and loan payments within a secure, compliant environment.

The role emphasizes providing exceptional client experiences, balancing cash drawers, and supporting cross-selling of bank products. A high school diploma or GED and cash-handling experience are preferred.

Qualifications

• High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience.

Responsibilities

• Handle a cash drawer with proper control and adhere to audit and security policies.
• Process deposits, withdrawals, transfers and loan payments for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in balancing and processing of ATM transactions daily.
• Assist with vault responsibilities and night deposits as needed.
• Ensure compliance with bank regulations, policies, risk management and ethics codes.
• Deliver excellent client experiences and promptly resolve client issues.
• Identify cross-selling opportunities and refer clients to the appropriate team.

Skills

Cash handling

Customer service

Attention to detail

Education

High school diploma or GED

6 months cash handling experience

Tools

Microsoft Office

10-key calculator

Coin counter

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational efficiency

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
• Identify cross selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.
• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Client experience

Sales and service

Compliance and risk management

Perform all other job related duties as assigned

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.

High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience.

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office Suite

In addition, 10-key calculator; coin counter

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

Not necessary

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.